mjapodaca

We have a Definity G3 and are trying to get it to dial Avaya when there is an alarm.
Does any know what the phone number is, to enter in the Maintenance field?

martinyoung

There is more to it than just putting that number in there. Avaya needs to know who is calling them. If you are not in their data base, just calling them will not work. You also need to have Avaya maintenance.

When you call Avaya to buy a maintenance program, one of the things they do is put that number in there and test it to make sure it works.

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Marty
Retired Avaya DSIC tech

PBXtech.info

 

ahays

Yeah, what Marty said. We could tell you how to enter the number but you must have craft level (or higher) access in orde to execute the command.

If your system SHOULD already be calling Avaya and isn't, call the customer repair number (800-242-2121) and ask them why.

.al.

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Al Hays, ACE, MCSE, CCNA
Homepage: http://www.jeral.com/
Training: http://www.jeral.com/avaya-learning.html

mjapodaca

thank you for the comments, we have our vendor looking into it, apparently it is calling a different number and they are trying to find the correct number that it should dial.

martinyoung

Who is it supposed to call? That would be the business to call to get your problem corrected because they will know the number it is supposed to call.

__________________
Marty
Retired Avaya DSIC tech