zooney9334

We have an S8700 running Version 12, with 2 302D consoles answering all operator calls.

Right now, if anyone calls the main hospital number, the calls go through a menu tree and eventually get to the operator. What Administration would like is for the calls to flow directly to the consoles first, and after 4 rings go to the menu tree.

I'm thinking that it is possible, but I don't know how. I can't find anything in the bibles, so I figure I'll ask. I probably could use a coverage path, but I don't see where I can add a coverage path to the consoles. I remember seeing something a while ago about putting the operators in a hunt group, and I know I could put the coverage path there but am not sure how I would get them into the group.

Any suggestions?

colt45

If you convert "0" from "Attd" to an extension, it can then be a VDN, pointed to a vector and queue to a skill/hunt group. Operators can be agents and log in/out. And anyone with a phone can log in and become an 'Operator'. If you have CMS that's a plus. Routing in vectors are almost limitless. I've had this in place for several years and it works just fine. Caution when making "0" an extension as there are several interactions to contend with including Audix, DIDs, nights, etc.

PBXtech.info

 

peter65

We are in the same environment, I have an S8700 with also an main hospital (VDN) number.The calls go through vector steps to the attd. consoles (also type 302D).If the consoles are busy the caller take place in an queue.
I also think, just like colt45 that it`s only possible with vector steps. Because when you set up an queue in the hunt group with unlimited queue limit and the caller is put into the queue, the don`t come out the queue unless one of the consoles are in service/idle.
Maybe you can setup an vector step where counted calls (instead rings) redirect to the menu.