doc

I need to default the G350 media gateway back to oringinal setup and logins

phones329

login to the g350 via the console port, should be login = root, password = root. enter the command nvram init. that will erase all configs and put the gateway back to factory defaults. Keep in mind, you will loose ALL configed info, make sure this is really what you want to do prior to doing it.

Enjoy.

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doc

The G350 is not accessable with the root login and password.

phones329

Are you using the console cable and adapter that came with the unit? I happen to be working on a G350 right now, and can connect to mine via console.
g350-001(super)# nvram ?
Nvram commands:
---------------------------------------------------------------------------
nvram initialize Initialize the nvram to its factory defaults.
g350-001(super)#

Depending on what release your G350 is at 26_33_0 is the most current (unless they changed it overnight) the first time you log in, it will make you change the password. Avaya has told me that they "prefer" that it gets reset to "rootroot". If that does not work you will need to find out who set the password and to what. Avaya has also told me that if that password is changed and you do not know it, they cannot get in either. (somehow I would think they have a backdoor).

Good luck!

doc

I have installed many of the G350 units, I do have the correct roll over cable on the console port. Avaya has told me the same thing, no back door. I have found/got lucky how to do it now.

phones329

What did you end up having to do?

PBXtech.info