btrain2871

If I want an inbound call to auto route anywhere of my choosing how do I do that? I know the exact incoming number I want to route.

cellrebral

If it is a DID coming in on a PRI then the command is cha incoming tru x. Otherwise you need to route it using coverpaths, vdn's, and vectors.

PBXtech.info

 

btrain2871

it's not 1 of my companies phone numbers. It's an outside call that I know the number. Where do I start with this setup?

martinyoung

How is the call being routed to its' destination now? If the call is to one of your DIDs, there are several ways to route it to the destination you want.

If the call is an 800 number, then it already is being routed to a specific number using DNIS in the CO. If you want to change that destination to a DID of your choosing, you will need to contact the vendor and have them reroute it to your number. Once there you can manipulate it like the first sentence says.

If it is a 1MB then you are going to need to get possession of that number in some fashion. The person paying the bill for it turns it over to you and it is physically connected to your PBX or uses DNIS to get calls routed to a DID.

The first step is to get the line ringing in your PBX, either physically or by DNIS. Once there, you can manipulate it on the trunk group form or with a VDN.

__________________
Marty
Retired Avaya DSIC tech

btrain2871

It's not an 800# coming down with dnis.. it is an outside number from another company that I do not own. I know the number from it calling in here everyday but I do not own it. When it comes in I want to be able to send it to a specific place on my switch. is that possible under this scenario?

martinyoung

Couple questions.

1. Do you want to answer calls from this number or have them ignored?

2. How are the calls getting to your PBX now? Are they dialing a specific number or a bunch of numbers at random?

3. Do you use VDNs?

4. Do you have EC500?

__________________
Marty
Retired Avaya DSIC tech

PBXtech.info

 

btrain2871

1. I want them to be answered by a specific ext/vm of my choosing on my switch
2. The outside caller is dialing specific DID's on my switch.
3. I do not use vdn's currently except for conference bridging
4. yes, i do have ec500

martinyoung

The easiest solution is to call them and tell them what number to call at your company. If they call the wrong number, after the call is in your switch about the only way you can redirect it is by using VDNs and the ANI of the calling party. But that is using up resources in your PBX to correct an outside caller's error.

__________________
Marty
Retired Avaya DSIC tech

nstephens8

If you do a list trace on the trunk that the 800# is coming in on, you should be able to tell what the digits are that it is dialing to reach your PBX.

If it is an AT&T mega8 or just a POTS routed 800#, it would need a number to route to on your PBX.

martinyoung

It is not an 800 number.

What I understand from this thread is that his company is being called from an outside number (like a home phone) and he wants to make certain that the call always arrives at the same station each time.

__________________
Marty
Retired Avaya DSIC tech

colt45

Marty is right, have them dial the correct number. But if you have a harrassing call situation you may need to create a VDN/vector to catch the ANI and route to the destination. Soon as the caller finds he's blocked or redirected he'll just call from a different ANI. Good luck.

btrain2871

how do you do all that though..(create the vector with ani)

martinyoung

Before adding an extra level of programming complexity to this, I would like to know why they are not getting to the number they are dialing right now? Adding a VDN to route a call to the station they already are dialing is redundant.

If we don't know what exactly you are trying to do we could make it worse.

You need to know that to turn a station number into a VDN, that person is going to have to change their phone number. You can't have phone number 1234 and VDN 1234.

__________________
Marty
Retired Avaya DSIC tech

btrain2871

it is a former employee that calls like 3 different #'s in my building and we want to have this specific phone call no matter who's did he's calling auto route to a dummy ext we have setup with a vm box.

martinyoung

The easy answer is to have this person call the number you want them to.

But, if you want to fix this at your end instead, the first thing you will need to do is change the phone number on the three phones that are being called. The new numbers do not need to be new DIDs, they can be soft numbers, because they will still be able to answer calls directed to their old number. Then you can assign their former station number to a VDN.

Assign an unused vector to that VDN and go into change vector x (the vector number you assigned). Here is one example of how to write the vector.

01 wait-time 2 secs hearing silence
02 goto step 4 if ani = 2123456789
03 route-to number xxxx (new station number) with cov n if unconditional
04 route-to number xxxx (vm box) with cov n if unconditional
05 stop

Each VDN will need its' own vector because the step 3 direction is different for each VDN. Internal callers can call either the old DID or the new soft number, either one will get to the phone. You will also have to make changes in voice mail because they will need a mailbox associated with their new number and they will need to know their new number because that is how they will access vm now.

I just want to say again, if you do want to receive calls from this former employee you are fixing the problem at the wrong end of the phone call.

__________________
Marty
Retired Avaya DSIC tech