nhdjoseywales

I have a lot of issues with peoples faxes and modems calling my work line. I get as many as 30 blank messages a day sometimes in my voice mail and when i try to call the person back i never get an answer. is there any way to block the incoming number in my switch or do i need to call the phone company and see if they can help?

peter65

You can block incomming numbers in the trunk, in my switch on page 4.
to see your trunks: command = list trunk
command: change trunk [+number]
You can deleted the incomming numbers or insert a announcement number so the call routed to the announcement en will disconnect.

gr

PBXtech.info

 

nhdjoseywales

the only thing i see in my change trunks for imcoming calls seems to deal with redirecting calls to certain numbers to something else but i dont see where i can block a certain incoming caller

i have a definity g31

martinyoung

The easiest, and most polite way, to do this is redirect the call to an announcement telling them they have called a wrong number. After the announcement, the call will be disconnected.

We have an announcement for anyone that calls a nonworking DID that tells them they have reached a nonworking number. The few times we have had to block an incoming call, we redirect it to that announcement.

__________________
Marty
Retired Avaya DSIC tech

nhdjoseywales

This call is to my actual extension, not a non working one. I just want to be able to block the number from calling me at all. Its got to be either a modem on a computer with a virus or a modem with a misconfigured dialing number and i have had zero success getting the owner of the line to do anything about it.

martinyoung

If you have the ANI for that number, go to page 4 of the trunk group and redirect any calls from that ANI to the announcement.

__________________
Marty
Retired Avaya DSIC tech

PBXtech.info

 

nhdjoseywales

Hmm when i do change trunk-group x my page 4 is group memeber assignments. Could it be because i am using GEDI that the page is off? I still dont see anywhere i can enter an ANI tho.

martinyoung

Lets make some assumptions to start with.

This is an ISDN circuit.
You have an announcement 7890 that says you have called a nonworking number.
The ANI of the number calling you is 2122345678.
The calls are coming in on trunk group 1.

Type "ch trunk 1", then page to page 4. For "Service/Feature" enter "public-ntwk". For "Called Len" enter "10". For "Called Number" enter "2122345678". For "Del" enter "10". For "Insert" enter "7890".

__________________
Marty
Retired Avaya DSIC tech

nhdjoseywales

Ok, on my screen its screen 3, which is what i figured yall meant but im kinda dumb and didnt think called number would be the dialing number :)

Thanks for helping me "get" it Marty :)

nhdjoseywales

Hmm i keep getting a message i cant do a public network on a CBC trunk. I guess im getting ahead of myself, what is a CBC trunk and how do i make sure im looking at the correct incoming trunk. They all say 2 way and are all CBC except one that is a tie trunk and doesnt have a service type listed.

martinyoung

Three questions

What release is your Definity? Type "list config soft" and look in the SOFTWARE VERSION area.

On the top center of the trunk group page is a field titled "Group Type:", what is the entry there? If you have more than one incoming trunk group, what do they all say?

Do you use VDN's and vectors?

To answer your questions, CBC stands for Call by Call and if you have more than one incoming trunk group and you don't know which group this coming in on, you will have to modify all of them. If you have call accounting, that can tell you what group this is coming in on.

__________________
Marty
Retired Avaya DSIC tech

nhdjoseywales

Its a Definity g3 R012i.01.1.414.1
i show 4 trunks 3 are ISDN and 1 is Tie all of the ISDN are CBC
We do use VDN's and Vectors

martinyoung

I do not have CBC ISDN T1's here so can not be positive. You will need to experiment. Try "other" in place of "public-ntwk" and see if that stops the calls. You will also need to put an incoming length of 10.

VDNs give you another option. Change your number and assign your old station number to a VDN. In the vector have it check a vector routing table for any numbers to block. If it does not find anything then the call will route to your new extension number. No one needs to know that you changed your number, they would still call your old number.

To put a number in a vector routing table type the command "ch vrt x". X being the number of the table you want to use.

__________________
Marty
Retired Avaya DSIC tech

nhdjoseywales

I set up the VDN/vector and that works like a charm, thanks man :)

cellrebral

Forgive me in my ignorance, I have a Defininty G3x software R013x.01.2.632.1. I think the command for me is change inc-call-handling-trmt trunk x. Isn't the "Called-Number" the internal extension that the outside party is trying to reach? How do you manipulate the incoming ANI and send it to a different extension?