|
July 16th, 2007, 01:10 PM
|
#1 (permalink) |
 Join Date: Jul 2007
Posts: 2
 |
Audix DCIU Problem
Our Intuity AUDIX (Release ia5.0.79) crashed on us. We re-installed the software but Audix is not communicating with the PBX (Definity G3si, R011i.7585.7.0.2). The alarms in AUDIX are SW GPSC_BOARD 0 and SW DCIU_LINK 0 1. We ran diagnostics on the DCIU but it would stop midway. We think the problem is the DCIU board. Anyone got any ideas?
Last edited by G_Whiz; July 16th, 2007 at 01:16 PM. |
|
|
|
July 17th, 2007, 06:50 AM
|
#2 (permalink) |
|
PBXtech SILVER 25+ posts
 Join Date: May 2005
Posts: 46
|
Re: Audix DCIU Problem
When you installed the software, did you also install the tape marked DCIU...
Doing this is a pain as you have to install everything in an exact order or it will fail on you everytime..... |
|
|
|
|
Advertisement
|
Sponsored links
|
|
July 17th, 2007, 10:03 AM
|
#3 (permalink) |
|
PBXtech SILVER 25+ posts
Join Date: Jul 2007
Posts: 77
|
Re: Audix DCIU Problem
Did you reload the software on the system with floppys and the cd's or did you only reload the DCIU package? Also when you boot an Intuity with DCIU it loads the EICON board which provides the link to the switch. If you watch it as it reboots it will say "LOADING EICON BOARD". If that fails then you have a bad board but if it passes then it isn't the board and you should check the link in the switch.
|
|
|
|
|
July 17th, 2007, 10:09 AM
|
#4 (permalink) |
|
Moderator
 
Join Date: Dec 2005
Posts: 1,360
|
Re: Audix DCIU Problem
After you have verified the first two suggestions (and both are excellent recommendations), make sure the DCIU link is not busied out at either end.
__________________
Marty Retired Avaya DSIC tech |
|
|
|
|
July 18th, 2007, 10:31 AM
|
#6 (permalink) |
|
Join Date: Jul 2007
Posts: 2
|
Re: Audix DCIU Problem
Hi Everyone,
So we rebooted the system (Thanks Techma!) and it comes up with the below error: "Loading Eicon Card 1" "failed (completely or partially) Then states to use the "more" command to view the file "/tmp/ec909" I guess the card went bad. Does anyone know where we can get a replacement besides Avaya? |
|
|
|
|
Advertisement
|
|
|
July 18th, 2007, 01:24 PM
|
#7 (permalink) |
|
Moderator
Join Date: Dec 2005
Posts: 1,360
|
Re: Audix DCIU Problem
While waiting for a suggestion on where to buy a replacement, try opening the computer case and reseat the card (after turning the computer off, of ocurse). This is a computer and the cards can become unseated or the contacts can get oxidized.
__________________
Marty Retired Avaya DSIC tech |
|
|
|
 |
| Currently Active Users Viewing This Thread: 1 (0 members and 1 guests) | |
| Thread Tools | |
| Display Modes | |
|
|
Linear Mode
