One vdn not showing or recording in CMS

condensed · February 8th, 2007, 10:14 AM

We have an s8720 with cms 13. I have approx 50 vdns and ONE will now show up in cms nor will it record call times. It records total calls for the day but that is all. You can see the empty space in the agent calls.

Any ideas?

Thanks!

martinyoung · February 8th, 2007, 12:42 PM

What is the entry in the "Measured:" field on the first page of the VDN form?

condensed · February 9th, 2007, 09:05 AM

it says BOTH

martinyoung · February 9th, 2007, 09:47 AM

50 VDN's maximum may be what your CMS is configured for. Test this by removing one VDN and see if your problem one begins working. If it does, then get out your documentation and look under Data Storage Allocation. If you have a license for more VDNs you can increase them, the CMS is not configured by default for the total number of VDNs you bought. Read the docs carefully because there are several interactions you need to be aware of before changing your Data Storage Allocation.

You must also be in single user to make any changes.

condensed · February 9th, 2007, 10:02 AM

The data storage is set for 500. I tried removing one like you suggested but it didn't change anything.

I really appreciate your help!

martinyoung · February 12th, 2007, 09:07 AM

Have you tried building it in the CMS? You can set up the VDN in the CMS and it will tell the switch about it.

condensed · February 12th, 2007, 02:11 PM

The vdn is defined in the dictionary of cms. Not 100% what else could constitute building in cms.

The vdn does drop to a split that is shared.

martinyoung · February 12th, 2007, 03:30 PM

It is built right.

Have you traced a call through this VDN and compared it to a trace through a VDN that does work? Preferably landing in the same split.

grahekf · February 22nd, 2007, 12:32 PM

Can you list what happens in getting to this vdn? Do calls come from another vdn through a vector and get routed to this vdn? If so check to see that "Allow VDN Override" is set properly on the first VDN.

Or

Is the VDN you want stats for a top level VDN where calls route to and get answered in another VDN?

February 8th, 2007, 12:42 PM	#2 (permalink)
martinyoung Moderator Join Date: Dec 2005 Posts: 1,376	Re: One vdn not showing or recording in CMS What is the entry in the "Measured:" field on the first page of the VDN form? __________________ Marty Retired Avaya DSIC tech

February 9th, 2007, 09:05 AM	#3 (permalink)
condensed Join Date: Jan 2007 Posts: 7	Re: One vdn not showing or recording in CMS it says BOTH

February 9th, 2007, 09:47 AM	#4 (permalink)
martinyoung Moderator Join Date: Dec 2005 Posts: 1,376	Re: One vdn not showing or recording in CMS 50 VDN's maximum may be what your CMS is configured for. Test this by removing one VDN and see if your problem one begins working. If it does, then get out your documentation and look under Data Storage Allocation. If you have a license for more VDNs you can increase them, the CMS is not configured by default for the total number of VDNs you bought. Read the docs carefully because there are several interactions you need to be aware of before changing your Data Storage Allocation. You must also be in single user to make any changes. __________________ Marty Retired Avaya DSIC tech

February 9th, 2007, 10:02 AM	#5 (permalink)
condensed Join Date: Jan 2007 Posts: 7	Re: One vdn not showing or recording in CMS The data storage is set for 500. I tried removing one like you suggested but it didn't change anything. I really appreciate your help!

February 12th, 2007, 09:07 AM	#6 (permalink)
martinyoung Moderator Join Date: Dec 2005 Posts: 1,376	Re: One vdn not showing or recording in CMS Have you tried building it in the CMS? You can set up the VDN in the CMS and it will tell the switch about it. __________________ Marty Retired Avaya DSIC tech

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February 12th, 2007, 02:11 PM	#7 (permalink)
condensed Join Date: Jan 2007 Posts: 7	Re: One vdn not showing or recording in CMS The vdn is defined in the dictionary of cms. Not 100% what else could constitute building in cms. The vdn does drop to a split that is shared.

February 12th, 2007, 03:30 PM	#8 (permalink)
martinyoung Moderator Join Date: Dec 2005 Posts: 1,376	Re: One vdn not showing or recording in CMS It is built right. Have you traced a call through this VDN and compared it to a trace through a VDN that does work? Preferably landing in the same split. __________________ Marty Retired Avaya DSIC tech

February 22nd, 2007, 12:32 PM	#9 (permalink)
grahekf PBXtech SILVER 25+ posts Join Date: Mar 2005 Posts: 74	Re: One vdn not showing or recording in CMS Can you list what happens in getting to this vdn? Do calls come from another vdn through a vector and get routed to this vdn? If so check to see that "Allow VDN Override" is set properly on the first VDN. Or Is the VDN you want stats for a top level VDN where calls route to and get answered in another VDN?

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