Timed ACW

dickyam · January 29th, 2007, 09:17 AM

how do we set this one?

Most of our agents are in Auto-in Mode... how do we set time for ACW before they go back to AVAIL? say 180 secs?

thanks.

ko_glass · January 29th, 2007, 11:23 AM

Change Hunt group and go to the sencond page. Enter the amount of time you want between calls agent get in the Timed ACW Interval (sec): field.

stubborne · January 30th, 2007, 08:49 AM

Also can be set on the VDN...

dickyam · January 30th, 2007, 04:54 PM

Wow thanks..!!! i was initially thinking this is a system wide change.. i missed checking teh Huntgroups and VDNs itself...

This only works for Auto in mode right?

ko_glass · January 31st, 2007, 04:37 AM

Yes only works for Auto-In modes

dickyam · January 31st, 2007, 10:41 AM

Thanks much for the help.. greatly appreciated...

January 29th, 2007, 09:17 AM	#1 (permalink)
dickyam PBXtech SILVER 25+ posts Join Date: Oct 2005 Posts: 35	Timed ACW how do we set this one? Most of our agents are in Auto-in Mode... how do we set time for ACW before they go back to AVAIL? say 180 secs? thanks.

January 29th, 2007, 11:23 AM	#2 (permalink)
ko_glass PBXtech SILVER 25+ posts Join Date: Jul 2003 Posts: 63	Re: Timed ACW Change Hunt group and go to the sencond page. Enter the amount of time you want between calls agent get in the Timed ACW Interval (sec): field.

January 30th, 2007, 08:49 AM	#3 (permalink)
stubborne PBXtech PLATINUM 300+ posts Join Date: Jul 2003 Posts: 401	Re: Timed ACW Also can be set on the VDN... __________________ Stu

January 30th, 2007, 04:54 PM	#4 (permalink)
dickyam PBXtech SILVER 25+ posts Join Date: Oct 2005 Posts: 35	Re: Timed ACW Wow thanks..!!! i was initially thinking this is a system wide change.. i missed checking teh Huntgroups and VDNs itself... This only works for Auto in mode right?

January 31st, 2007, 04:37 AM	#5 (permalink)
ko_glass PBXtech SILVER 25+ posts Join Date: Jul 2003 Posts: 63	Re: Timed ACW Yes only works for Auto-In modes

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January 31st, 2007, 10:41 AM	#6 (permalink)
dickyam PBXtech SILVER 25+ posts Join Date: Oct 2005 Posts: 35	Re: Timed ACW Thanks much for the help.. greatly appreciated...

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