grahekf

I need to allow clients to choose an option in a vector and send that call to a different number off the switch. There will be many calls in the vector at the same time. Hopefully this will be a short term solution. What is the best way to do this?:

EXAMPLE

(collect step) Please choose your option
1. (routes internally)
2. (routes internally)
3. routes to XXX-XXX-XXXX

I understand I will be using two trunks at the same time.

penelope

Don't know what system but, a quick solution...
Vector
01 wait-time 0 secs hearing silence
02 collect 1 digits after announcement 5000
03 route-to number 2425 with cov n if digit = 1
04 route-to number 2450 with cov n if digit = 2
05 route-to number 5800 with cov n if digit = 3
06 wait-time 2 secs hearing silence
07 goto step 2 if unconditionally

Do a change coverage remote and add an entry (whatever line number) for the phone number, including the leading 9, that you want to route to.
add coverage path (whatever number) and set it for ALL YES and 1 ring and enter r## (the number of the remote coverage path) for coverage Point1.

For x5800 I would create a phntom station with a coverage path of the one you created.

__________________
Penelope

PBXtech.info

 

ahays

Using a phantom station wastes an RTU as well as adds a lot of unnecessary administrative overhead (station, coverage path, remote coverage, etc.). Easiset way is write the vector with the step: route to number 918005551212 (or whatever the number is).

regs,

.al.

__________________
Al Hays, ACE, MCSE, CCNA
Homepage: http://www.jeral.com/
Training: http://www.jeral.com/avaya-learning.html