4690 IP Hardphone on a S8700

njodonnell · January 18th, 2007, 10:34 AM

The customer has a S8700 with several IP hardphones like 4620 and 4630. They recently installed a 4690 IP hardphone in the conference room. It was installed as a 4630 IP hardphone because there is not an option on the help line that show 4690 as an option. It goes from 4630 to 510. Of course the 4690 does not work correctly. The customer has a software version of R011x03.0.526.5. Where and how do I verify that the firmware for the 4690 IP hardphone is on the TFTP server?

martinyoung · January 18th, 2007, 11:58 AM

The 4690 is not supported by your software release in the PBX. This is confirmed by the fact that you can't assign it as one.

January 18th, 2007, 10:34 AM	#1 (permalink)
njodonnell PBXtech SILVER 25+ posts Join Date: Oct 2004 Posts: 46	4690 IP Hardphone on a S8700 The customer has a S8700 with several IP hardphones like 4620 and 4630. They recently installed a 4690 IP hardphone in the conference room. It was installed as a 4630 IP hardphone because there is not an option on the help line that show 4690 as an option. It goes from 4630 to 510. Of course the 4690 does not work correctly. The customer has a software version of R011x03.0.526.5. Where and how do I verify that the firmware for the 4690 IP hardphone is on the TFTP server?

January 18th, 2007, 11:58 AM	#2 (permalink)
martinyoung Moderator Join Date: Dec 2005 Posts: 1,402	Re: 4690 IP Hardphone on a S8700 The 4690 is not supported by your software release in the PBX. This is confirmed by the fact that you can't assign it as one. __________________ Marty Retired Avaya DSIC tech

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