oni_lucent

Hi all,

Equipment.
S8300
CM3.1.2

I have a customer who needs to have call-forwarding enabled on several stations, and here is the deal.

i have 4 Extensions, all of them with only 2 call-appr and all of them have cos permissions, to do call-forwarding and the problem is:

Lets assume extensions A,B,C and D.

Extension B has a call-fwd to ext. C
Extension C has a call-fwd to ext. D

When i call from ext. A to Ext. B, it rings on ext. C and the objective is to ring on ext. D.

Is it possible to have this working - call from ext. A to ext. B and ring on ext. D.

Help would be appreciated

thanks

Bruno Santos

martinyoung

Call forwarding will only go to the destination of the phone doing the initial forwarding, it will not follow the forwarding path of the phone that it forwards to. If you need extension B to ring at extension C and then extension D the best way to do this is call coverage from extension B.

That way if extension C does not answer the call it will then go to extension D after a number of rings.

To do this though you must cancel call forwarding because that will override call coverage.

__________________
Marty
Retired Avaya DSIC tech

PBXtech.info

 

ahays

Hey, Marty: could we use the "Hunt to:" field to do something here?

.al.

__________________
Al Hays, ACE, MCSE, CCNA
Homepage: http://www.jeral.com/
Training: http://www.jeral.com/avaya-learning.html

martinyoung

I am going to have to play with this a bit. The hunt-to station field on the station form will not do it because my documentation says that only works if the phone is busy (of course x-ported counts as busy). I believe the hunt after coverage field in the cover path only applies to calls that cover rather than forward to the phone.

It might work different in a 3.1 though, I only have a 9.2 to try this in here.

__________________
Marty
Retired Avaya DSIC tech

martinyoung

My thought is to add another x-ported number to the chain and see if that helps.

But, I am curious. If you want B to ring at D instead of C, why not call forward it to D directly?

__________________
Marty
Retired Avaya DSIC tech

oni_lucent

Because B is the boss ext. and C is the secretary, and sometimes the secretary isn´t there in her place, so she needs to forward to the D ext.

PBXtech.info

 

stubborne

I think coverage path is the only way to go.. The caller would just have to suffer thru a few more ring cycles on C before ending up at D.

__________________
Stu

martinyoung

Call coverage is the cleanest way to do this anything else will be a kludge and will require someone to remember to call forward the number (even if it is possible, and I have not yet come up with a reliable scenario). Have extension B cover to C and if C does not pick it up, the call will roll to D automatically.

Is there some reason this has not already been done?

__________________
Marty
Retired Avaya DSIC tech

oni_lucent

Hi,

I just didn´t do that yet because i would like to see if it was possible doing like that.

I will just inform the customer that it is not possible and i will go with the call coverage option.

Thanks to all.