Help With Audix TN568 Hard Drive

spenceraw · January 8th, 2007, 06:09 AM

I have a Blank SCSI hard drive and a Generic MO disk and have installed " i think so anyway " /unix but when i get to the logon & password of the Audix after i have logged on all i get is "Transferring to Firmware" then it reboots

What is the firmware and can i get hold of it

thanks :)

martinyoung · January 8th, 2007, 09:12 AM

Did you get the HD from Avaya? They put a header on the drive that is not there if you buy it from a computer store.

You need to install more than just UNIX for the Audix to work. Check your Audix maintenance manual, it does contain detailed steps on replacing the HD.

spenceraw · January 8th, 2007, 09:30 AM

Got it from a dealer.. not from avaya... there must be away of doing it ??

martinyoung · January 8th, 2007, 09:40 AM

I am downloading the following document now to see if it tells me something different than my experience tells me. I have replaced probably 30-40 of these drives and it was only successful if the drive was purchased from Avaya. The header they put on is proprietary and not available from anywhere except Avaya, not even their Business Partners have it.

http://support.avaya.com/japple/css/...&PAGE=Document

martinyoung · January 8th, 2007, 10:15 AM

I now have the document. Have you followed all the steps in chapter 10 of the maintenance book for installing and initializing the HD?

savvasc · January 25th, 2007, 06:13 AM

You need 2 disks, "Dedinity Audix R4.0 Generic" and "Audix U.S. English Announcements". I have done this task many times but you definately need those disks.

spenceraw · January 25th, 2007, 07:08 AM

i have done all the above gone thro all of chapter 10 and used both disks.. im just lost now

martinyoung · January 25th, 2007, 03:06 PM

Are you still trying to do this with the HD you bought from the computer store or did you contact Avaya to get one? I still say you will not succeed with a generic disk, I never have.

If you bought an HD from a computer store and want to keep trying that one, make sure it is the same type and capacity as the one that failed. Hopefully you have a backup that is still good because if you purchased any additional features, those will not be reinstalled from the generic optical disks.

January 8th, 2007, 06:09 AM	#1 (permalink)
spenceraw Join Date: Nov 2006 Posts: 12	Help With Audix TN568 Hard Drive I have a Blank SCSI hard drive and a Generic MO disk and have installed " i think so anyway " /unix but when i get to the logon & password of the Audix after i have logged on all i get is "Transferring to Firmware" then it reboots What is the firmware and can i get hold of it thanks :)

January 8th, 2007, 09:12 AM	#2 (permalink)
martinyoung Moderator Join Date: Dec 2005 Posts: 1,401	Re: Help With Audix TN568 Hard Drive Did you get the HD from Avaya? They put a header on the drive that is not there if you buy it from a computer store. You need to install more than just UNIX for the Audix to work. Check your Audix maintenance manual, it does contain detailed steps on replacing the HD. __________________ Marty Retired Avaya DSIC tech

January 8th, 2007, 09:30 AM	#3 (permalink)
spenceraw Join Date: Nov 2006 Posts: 12	Re: Help With Audix TN568 Hard Drive Got it from a dealer.. not from avaya... there must be away of doing it ??

January 8th, 2007, 09:40 AM	#4 (permalink)
martinyoung Moderator Join Date: Dec 2005 Posts: 1,401	Re: Help With Audix TN568 Hard Drive I am downloading the following document now to see if it tells me something different than my experience tells me. I have replaced probably 30-40 of these drives and it was only successful if the drive was purchased from Avaya. The header they put on is proprietary and not available from anywhere except Avaya, not even their Business Partners have it. http://support.avaya.com/japple/css/...&PAGE=Document __________________ Marty Retired Avaya DSIC tech

January 8th, 2007, 10:15 AM	#5 (permalink)
martinyoung Moderator Join Date: Dec 2005 Posts: 1,401	Re: Help With Audix TN568 Hard Drive I now have the document. Have you followed all the steps in chapter 10 of the maintenance book for installing and initializing the HD? __________________ Marty Retired Avaya DSIC tech

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January 25th, 2007, 06:13 AM	#6 (permalink)
savvasc PBXtech GOLD 100+ posts Join Date: May 2004 Posts: 122	Re: Help With Audix TN568 Hard Drive You need 2 disks, "Dedinity Audix R4.0 Generic" and "Audix U.S. English Announcements". I have done this task many times but you definately need those disks.

January 25th, 2007, 07:08 AM	#7 (permalink)
spenceraw Join Date: Nov 2006 Posts: 12	Re: Help With Audix TN568 Hard Drive i have done all the above gone thro all of chapter 10 and used both disks.. im just lost now

January 25th, 2007, 03:06 PM	#8 (permalink)
martinyoung Moderator Join Date: Dec 2005 Posts: 1,401	Re: Help With Audix TN568 Hard Drive Are you still trying to do this with the HD you bought from the computer store or did you contact Avaya to get one? I still say you will not succeed with a generic disk, I never have. If you bought an HD from a computer store and want to keep trying that one, make sure it is the same type and capacity as the one that failed. Hopefully you have a backup that is still good because if you purchased any additional features, those will not be reinstalled from the generic optical disks. __________________ Marty Retired Avaya DSIC tech

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