technical trouble with 911

tele234 · July 11th, 2003, 09:46 AM

I am experiencing a delay when dialing 911 on my Definity G3r of up to 12
seconds before the call is completed. This causes most users to feel that
their call is not going to go thru, and so they hang up, and try again, and
again. I use both ISDN-PRI and analog ground-start trunks to carry the
calls, but it doesn't seem to effect the delay time. Is this an anomaly of
the Definity switch, or have some of your administrators been able to
eliminate the delay? Can you send this question out to your membership for
me? I would really like to know if I can correct this issue. Thank you.

nexSIP · July 11th, 2003, 10:14 AM

Sounds like your ARS is waiting for digits.
dial 911# and if it transfers immediatly the you need to fix your ARS.

tele234 · July 11th, 2003, 10:19 AM

thanks I will pass that to my customer who is asking.... The problem came from the Avaya Business Partner web to my boss.. thanks again, I thought it was ars but never heard about the # sign...

mtfs · July 11th, 2003, 09:47 PM

Make an entry in your ars for 911
min digits 3 and max digits 3 and it will go right out...

smithermang · July 14th, 2003, 07:25 AM

I never heard of the # sign. Thanks for the info.

ahays · July 14th, 2003, 07:39 AM

The # sign is a terminator. It tells the switch "I'm done entering digits. Take what I've entered so far and route it according to your ARS tables."

July 11th, 2003, 09:46 AM	#1 (permalink)
tele234 PBXtech SILVER 25+ posts Join Date: Jul 2003 Posts: 94	technical trouble with 911 I am experiencing a delay when dialing 911 on my Definity G3r of up to 12 seconds before the call is completed. This causes most users to feel that their call is not going to go thru, and so they hang up, and try again, and again. I use both ISDN-PRI and analog ground-start trunks to carry the calls, but it doesn't seem to effect the delay time. Is this an anomaly of the Definity switch, or have some of your administrators been able to eliminate the delay? Can you send this question out to your membership for me? I would really like to know if I can correct this issue. Thank you.

July 11th, 2003, 10:14 AM	#2 (permalink)
nexSIP Moderator Join Date: Jun 2003 Posts: 527 Blog Entries: 3	Sounds like your ARS is waiting for digits. dial 911# and if it transfers immediatly the you need to fix your ARS. __________________ http://www.nexsip.com Communicate Openly and Freely

July 14th, 2003, 07:39 AM	#6 (permalink)
ahays Moderator Join Date: Jul 2003 Posts: 1,343	The # sign is a terminator. It tells the switch "I'm done entering digits. Take what I've entered so far and route it according to your ARS tables." __________________ Al Hays, ACE, MCSE, CCNA Homepage: http://www.jeral.com/ Training: http://www.jeral.com/avaya-learning.html

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July 11th, 2003, 10:19 AM	#3 (permalink)
tele234 PBXtech SILVER 25+ posts Join Date: Jul 2003 Posts: 94	thanks I will pass that to my customer who is asking.... The problem came from the Avaya Business Partner web to my boss.. thanks again, I thought it was ars but never heard about the # sign...

July 11th, 2003, 09:47 PM	#4 (permalink)
mtfs PBXtech GOLD 100+ posts Join Date: Jun 2003 Posts: 132	Make an entry in your ars for 911 min digits 3 and max digits 3 and it will go right out...

July 14th, 2003, 07:25 AM	#5 (permalink)
smithermang PBXtech GOLD 100+ posts Join Date: Jun 2003 Posts: 150	I never heard of the # sign. Thanks for the info.

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