Bev Criswell

I have a definity 9.0 and am trying to find where you make a change to monitor a vdn. I have checked the cor and it is fine.

martinyoung

A VDN is not something a 9.0 Definity will monitor. It does not change in use and anyone who lands it is only there for a few seconds.

What are you wanting to do?

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Marty
Retired Avaya DSIC tech

PBXtech.info

 

ahays

Under "display system-parameters customer-options" is "Service Observing (VDNs)?" set to "Y" ? If so, you should be able to simply enter the Service Observe FAC (or press the Service Observe button) followed by the VDN number and then wait in the SO queue until a new call arrives.

regs,

.al.

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Al Hays, ACE, MCSE, CCNA
Homepage: http://www.jeral.com/
Training: http://www.jeral.com/avaya-learning.html

ahays

er, Oops. Actually, VDN monitoring has been around since before Release 6. It places the Observer into a queue until a call arrives and then allow the Observer to follow the call until it leaves the VDN (disconnect, transfer, etc.). The Observer hears everything the caller hears ... announcements, music, everything ... even the caller's comments while on hold. It allows the observer to get a real "customer experience," if you will.

.al.

__________________
Al Hays, ACE, MCSE, CCNA
Homepage: http://www.jeral.com/
Training: http://www.jeral.com/avaya-learning.html

martinyoung

That is true and I did not think of service observing in this instance. I assumed that the request was for monitoring such as the actual monitor command provides and not that she would want to listen to each call.

My error.

__________________
Marty
Retired Avaya DSIC tech