penelope

I am not sure what an OPX would be called on the Avaya but is it possible to install a dedicated line from a Prologix to a person's home and have an Avaya digital (or analog if it must be) phone on that line with full functionality including vmail notification?

Thanks,

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Penelope

martinyoung

It would have to be an analog line because the public phone network does not support Avaya digital phones. If your PBX software release is high enough you could do this with an IP phone.

A dedicated copper line from your PBX would be expensive and would cost you every month. Even more expensive if it is in another area code. This is a true OPX (Off Premise Extension) and would have voice mail.

A more cost effective way to do this is install an x-ported station in your PBX and then have that one remote call forwarded to the home number at the house. This one would not have voice mail.

EC500 will probably help but I don't really have much hands on with that product, other people on this list do so they will be able to help. But that does require a fairly recent PBX to have it available.

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Marty
Retired Avaya DSIC tech

PBXtech.info

 

penelope

I'm sorry for not saying exactly what system... it's an R10. There is no EC500 licencing on the system geographically near him, it has the 5 teaser IP station licenses. For an IP phone we would have to use one of the older models (which I have had fits trying to get to work at all) because the system is not at CM.

The user does have IPSoftphone off the HQ system with vmail. The problem is that it is not being used how it is intended to be used. People call his home number, or cell phone number, instead of his office extension number. So, of course he cannot reply to vmail, cannot forward, cannot call the sender or anything else because it's not on our vmail system. Because this is a very high up officer who works from home, other officers want him to be reached exactly like an extension in an office. No use telling them that IPSoftphone is the best thing we could give him... get him a PHONE!

I could even give him EC500 off the HQ system and point that to his cell phone and have IPSoftphone on his home phone. I'm ready to give up and just put a phone in and wash my hands of it. I've even done Visio drawings to explain exactly how it works. Thing is... they will STILL need to then call him on his EXTENSION number!

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Penelope

martinyoung

Since the Softphone is a station off the PBX, replacing it with a more expensive wired phone isn't going to get people to call his extension either. Besides, I am pretty sure if you change the phone, you will hear from him about the feature limitations of the analog phone.

The people calling him need to use the Softphone number. When he receives a call, have him give the caller his office number to call back on next time. I know upper management are generally the hardest people to train how to use a phone, they are too busy running the company.:D

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Marty
Retired Avaya DSIC tech

fataldata

<-----A more cost effective way to do this is install an x-ported station in your PBX and then have that one remote call forwarded to the home number at the house. This one would not have voice mail.----->


Doesn't this depend on how your coverage is configured? I have a coverage path that goes to a remote point, if the remote point does not answer it follows coverage to the next point which is my Audix Hunt. This way I have voicemail.
If necessary I'll look at the system parameters and find the setting.

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Systems In Use:
S8700 CM3.0 and S8710 CM3.1.1

DHQ

EC500 licences are about $50 each and can work with either office VM or cell phone VM depending on how many rings you program it for. The only down side with using office VM is that there is no MWI to tell the user that they have a message.

EC500 easy to configure and as reliable as cell phone coverage premits.

The real benefit of EC500 is that you can turn the thing off at night - which is difficult to do with a forwarded extension or coverage remote.

PBXtech.info

 

martinyoung

Could you check that on your 9.5 G3r please? That is closer to Penelope's Release 10 than your CM3 switch is. I am used to a cover remote being a blind transfer, once it is gone you can't pull it back. I will retest that assumption when I get back to work tomorrow.

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Marty
Retired Avaya DSIC tech