Call Queue

batcavenet · June 22nd, 2006, 10:28 AM

How do I setup a basic call queue on the definity G3si? So we can take calls with a certain DNIS and route them to agents?

martinyoung · June 22nd, 2006, 12:06 PM

The quickest way to set this up is to make a hunt group with the DNIS as lead number. In that hunt group put all the people that you want to answer the calls.

This is a basic hunt group. If you want an ACD with agents logging in and out, EAS, skills, VDN's, vectors, that is a bit more complex.

June 22nd, 2006, 10:28 AM	#1 (permalink)
batcavenet PBXtech SILVER 25+ posts Join Date: May 2005 Posts: 30	Call Queue How do I setup a basic call queue on the definity G3si? So we can take calls with a certain DNIS and route them to agents?

June 22nd, 2006, 12:06 PM	#2 (permalink)
martinyoung Moderator Join Date: Dec 2005 Posts: 1,401	Re: Call Queue The quickest way to set this up is to make a hunt group with the DNIS as lead number. In that hunt group put all the people that you want to answer the calls. This is a basic hunt group. If you want an ACD with agents logging in and out, EAS, skills, VDN's, vectors, that is a bit more complex. __________________ Marty Retired Avaya DSIC tech

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