oozenoz

My mistake - I assumed when you said you gave the Asterisk it's own PRI, you meant you had a PRI from the Asterisk going straight to the carrier.

I can't add anything to what Marty has told you to check - however, I do have some documentation from a previous installation of a fax server to an S8700 in a similar configuration (PRI tie line between the S8700 and the fax server, and PSTN connectivity from the S8700). Send me an email address via a private message and I'll forward it to you.

__________________
- calvin

martinyoung

Another thing you can check is if the PRI between the Definity and the Asterisk is really up. Status the signal group in the Definity and if that shows in-service, then status the trunk group.

__________________
Marty
Retired Avaya DSIC tech

PBXtech.info

 

oozenoz

Or, you could just make a phone call from an extension hanging off of the Asterisk to an extension off of the Definity. If it goes through and you can talk across it, the span is up. (Still, you would want to verify that all of the trunks are in service...)

__________________
- calvin

underdog

I attached a PDF this is what I have. Yes this PRI is up and running just can't call long distance and dial 77 for paging. How do you do a trace?

Thanks

Attached Files

DOC071406.pdf (45.1 KB, 8 views)

martinyoung

Your PDF prompts a couple of questions. Can you call station to station between the Asterisk and the Definity? If so, how? Do you dial 79+xxxx to make a call from the Definity or do you use UDP? How do you do this from the Asterisk?

Before setting up a trace, if you are using ASA make sure you are in terminal emulation (blue screen) or you will wait forever for the trace results.

Set up a trace this way, type "list trace tac 79". Now trace three calls from the Asterisk.

1.Station to station
2.Paging
3.Long distance

What are the results? Also include exactly what you dialed from the Asterisk while making these calls.

__________________
Marty
Retired Avaya DSIC tech

underdog

I don't have that command trace. :shame:

Station to station works great. I attached another file.

From the Definity to the VB works great its just calls from the VB to the definity long distance and 77 for paging that don't work all else works. I know it's some kind of permissions that the trunk 22 don't have. I'm on the VB and I can call out station to station, local calls calling my house phone. I just can't call long distance all of the calls are going out the Definity's PRI.

I’m using the ETA if it doesn’t exist on the Definity it will go out on route 11.

VB = (V)oIP (B)ox
keeping it short ;)

Attached Files

DOC071406-001.pdf (14.5 KB, 5 views)

PBXtech.info

 

martinyoung

What exactly do you dial to make a station to station call from the Asterisk to the Definity?

What exactly do you dial to make a local outside call from the Asterisk?

What exactly do you dial trying to access paging and what do you hear when it fails? Do you have any FRL restrictions to paging? For example, can anybody page?

Is trunk group 22 used for both local and long distance? What do you hear when it fails to connect for long distance?

Since you have to dial differently for local and long distance, what exactly are you dialing for long distance?

Long distance calls from a Definity are usually 9-1-(area code)-(phone number). Are you certain the Asterisk is passing all that plus whatever you have to dial to access the tie trunk?

Along that line, are you certain that the Asterisk is passing the 77 plus access code for the trunk group. Your response to what you hear on the questions above will tell me if you are even getting to the Definity. If you are getting to the Definity, you will hear some kind of audible response. At the very least you would get a fast busy.

__________________
Marty
Retired Avaya DSIC tech

underdog

What exactly do you dial to make a station to station call from the Asterisk to the Definity?

I just dial the station number my stations are 86XX 55XX 54XX I just dial 8600 or 8601 and it calls them, this works.

What exactly do you dial to make a local outside call from the Asterisk?

I dial 93053248811 and it works.

What exactly do you dial trying to access paging and what do you hear when it fails? Do you have any FRL restrictions to paging? For example, can anybody page?

No restrictions, On the Definity side I dial 77 and it works on the asterisk side I dial 77 and it says please check the number you dialed.

Is trunk group 22 used for both local and long distance? What do you hear when it fails to connect for long distance?

I hear ringing and then it hangs up.

martinyoung

What exactly do you dial to make a station to station call from the Asterisk to the Definity?

I just dial the station number my stations are 86XX 55XX 54XX I just dial 8600 or 8601 and it calls them, this works.

Excellent, thank you. I assume these are all numbers in the Definity?

What exactly do you dial to make a local outside call from the Asterisk?

I dial 93053248811 and it works.

I notice no "1" after the "9", are all your local calls 10 digit? Is this what you dial to reach this number from the Definity?

What exactly do you dial trying to access paging and what do you hear when it fails? Do you have any FRL restrictions to paging? For example, can anybody page?

No restrictions, On the Definity side I dial 77 and it works on the asterisk side I dial 77 and it says please check the number you dialed.

Unless you have recorded an announcement in the Definity to give you this message, it is coming from the Asterisk.

Is trunk group 22 used for both local and long distance? What do you hear when it fails to connect for long distance?

I hear ringing and then it hangs up.

I would say that you are not getting to the Definity. We need to look at what is being dialed.

__________________
Marty
Retired Avaya DSIC tech

underdog

What exactly do you dial to make a station to station call from the Asterisk to the Definity?

I just dial the station number my stations are 86XX 55XX 54XX I just dial 8600 or 8601 and it calls them, this works.

Excellent, thank you. I assume these are all numbers in the Definity?

YES

What exactly do you dial to make a local outside call from the Asterisk?

I dial 93053248811 and it works. This is a local outside call to make a long distance I dial a 1

I notice no "1" after the "9", are all your local calls 10 digit? Is this what you dial to reach this number from the Definity?

What exactly do you dial trying to access paging and what do you hear when it fails? Do you have any FRL restrictions to paging? For example, can anybody page?

No restrictions, On the Definity side I dial 77 and it works on the asterisk side I dial 77 and it says please check the number you dialed.

Unless you have recorded an announcement in the Definity to give you this message, it is coming from the Asterisk. Yes I have a recording from the definity card.

Is trunk group 22 used for both local and long distance? What do you hear when it fails to connect for long distance?

I hear ringing and then it hangs up.

I would say that you are not getting to the Definity. We need to look at what is being dialed. LOOKING INTO THIS NOW. I will let you know ASAP.

Thanks

martinyoung

Oh goody, we can have fun with the crayons here. There are many more colors to choose from, even white.:D

You indicate the Definity is a release 4, that's too bad because you do not have the trace command. That could help to isolate the problem. But you also indicate that the tie trunk is an ISDN-PRI. It has been a long time since I worked on a release 4 Definity but I seem to recall that it had little, if any, support for PRI T1s. Could you confirm the release for me please?

My thought is that since you can make four digit station to station calls from the Asterisk, from there you could dial a four digit number and then in the ISDN trunk group form in the Definity manipulate the number and change it back to 77. This will only work though if it is truly an ISDN-PRI trunk group.

__________________
Marty
Retired Avaya DSIC tech

underdog

G3siV4+M
Software Version: G3V4i.04.0.054.0

Oh and yes very old, maybe one day an artificial reef. :shame:

martinyoung

I have not worked on an R4 in probably 15 years so I will have to ask you what the forms look like.

1.Is the trunk group type ISDN?

2.If it is, do you have a page (or section) with a title similiar to "Incoming Call Handling Treatment"?

We know that four digit dialing works from the Asterisk, it is possible that the Definity does not know what to do with a two digit non station call coming in on the tie trunk. If your answer is yes to the two questions above, give this a try for paging.

In the Asterisk assign a speed dial using 77 as the access code, for example let us say you assign 8677 as the number that the speed dial 77 dials. In the Definity, on the page asked about in question 2, put "public-ntwrk" as the service, length of 4, number dialed 8677, and delete 2.

What happens now is a person in the Asterisk dials 77 and that is converted to 8677 then sent to the Definity. When it arrives there, the Definity strips off the 86 and passes the 77 through.

__________________
Marty
Retired Avaya DSIC tech

underdog

F.Y.I.

all works but long distance for paging 77 that now works it was the COR.


I bit the bullet and had Avaya look at the problem and they said nothing is stopping the call. Looks good going out the main PRI side, Sooooo! Here we go on a long trip….. I then called BellSouth and had a trap set, all looks good. Now we are left with the LD carrier “Sprint”. I’m still trying to get in touch with the right person. I will let ya know what happens. J

Thanks

underdog