mirwin

I am trying to set up a recorded announcement for our IS Help desk. Getting it setup is not a problem using a vector. But what I am having a problem with is how can the Help desk manager change the announcement remotely? It seems to me that you could do it through a vector passing digits but I cant remember what the trick was. Any help would be appreciated.
S8700 v2.3, VAL Board, Audix 5.5

Mike Irwin, ACS

ahays

Several ideas come to mind:

1) Record the announcement on the local PC (via Microsoft Sound Recorder ... sndrec32.exe) and then upload the file to the VAL board via VAL Manager. Remember, the wav file properties must be set to 8khz, 8bit, mono, muLaw and the filename must match the one you're replacing EXACTLY.

2) Create a remote access extension and give it only the permissions necessary to record the announcement ... i.e. COR with and FRL of 0 and console permission COS for recording.

3) You might be able to create a VDN that passes the digits that represent the recording access FAC followed by the announcement extension number ... you could even create a vector attendant that says, "Press 1 to change announcemnt xyz, 2 for announcement abc," etc. Having never done this I would test extensively as well as front the vector with a password match.

regs,

.al.

__________________
Al Hays, ACE, MCSE, CCNA
Homepage: http://www.jeral.com/
Training: http://www.jeral.com/avaya-learning.html

PBXtech.info

 

mirwin

Thanks for the reply, I ended up doing a combination of 2 and 3. I am using a vector that requires a match of digits as a password before the remote access barrier code, this also hides the remote access number. Just a little more security.

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S8700 v2.3, Audix 5.5, CMS
Mike Irwin, ACS