dickyam

is there a way to upload prerecorded wav announcment to audix?

How?

thanks. :)

martinyoung

I see you are still waiting for an answer.

Audix does not support .wav files, sorry.

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Marty
Retired Avaya DSIC tech

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dickyam

uh-oh!

but is there a way to upload pre-recorded announcement (other format)?

thanks for taking time to reply on this.

i am still hoping there is a way. I tried using ftp but i dunno where the announcments are saved per subscriber.

probably you have an idea.

thanks again...

martinyoung

I do not know the release of your Intuity so I do not know if you use tapes or a CD. Files can be uploaded to an Audix from that media (tape or CD) using an option in the Intuity main menu.

Where they are to be saved and the link to the files are in the install script. You might call Avaya and see if they still provide this service.

Alternatively, the method provided in the Audix for you to add custom announcements is by the telephone handset. I can't direct you to the menu choice that takes you to this option because that depends on your software release.

__________________
Marty
Retired Avaya DSIC tech

dickyam

the Intuity has a cd.. but am administering it remotely.. and i can't be on the site.

if only someone can tell me w/c directory the voice files can be found (per subscriber if possible).. i think that wud already do.

ahays

The Audix voice files are in a proprietary format. Even if you knew where they were there is not much you can do with them.

.al.

__________________
Al Hays, ACE, MCSE, CCNA
Homepage: http://www.jeral.com/
Training: http://www.jeral.com/avaya-learning.html

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dickyam

thanks al.

am still confident though there's still a way... for now will have to do it via the conventional way.

thanks all for taking time to reply on this thread... greatly appreciated.

dickyam

martinyoung

Your biggest obstacle is going to be that Avaya is not going to give you access to the UNIX operating system. You need that in order to upload anything to it.

The ability to ftp files into the Audix was never a part of its' design for the user. That is too big a hole in security.

I would stick with the Avaya approved methods.

__________________
Marty
Retired Avaya DSIC tech

dickyam

well noted marty.. thanks..

this is actually because one of our clients forwarded us a pre-recorded announcement for their callback extensions (our internal mailbox)... and they want the exact announcement... recording from pc to phone has some audio quality issues thats why am looking for a way to just upload the announcement.

but for now, will have to do the traditional way.. then will have them comment if acceptable.

ahays

While there may be no way around this, a quality enhancing method of using the PC->Phone recording method would be to purchase a Plantronics MX10 multi-media headset amplifier. This amplifier has PC Audio and Microphone jacks so that you can connect the PC sound card directly to the telephone. You can use it to playback wav/mp3/other audio files into your phone or use it to record telephone conversations directly into your PC. We've used it to record TN750C announcements using MickeySofts Sound Recorder (sndrec32.exe) in preparation of a VAL upgrade.

http://www.plantronics.com/north_ame...rch/prod440140

Just a thought ...

regs,

.al.

__________________
Al Hays, ACE, MCSE, CCNA
Homepage: http://www.jeral.com/
Training: http://www.jeral.com/avaya-learning.html

dickyam

yup. same thing we're already doing... fortunately we have that amplifier.

thanks al...