ars and routing

payton · May 27th, 2003, 08:25 PM

I seem to be having a problem with a number that is in our area code, but does not seem to be dialing correctly.

I dial the number and I get the message that I need to dial a 0 or a 1. I think the PBX is stripping out the 1 and area code that I dial.

Entered the full number into the ARS and it still happens.

where else should I look?

hawaiian · May 27th, 2003, 08:30 PM

Quote:

Originally posted by payton
I seem to be having a problem with a number that is in our area code, but does not seem to be dialing correctly.

I dial the number and I get the message that I need to dial a 0 or a 1. I think the PBX is stripping out the 1 and area code that I dial.

Entered the full number into the ARS and it still happens.

where else should I look?

Your ARS will point to a ROUTE-PATTERN. in the Inserted Digits field put 1

enjoy

booman · June 20th, 2003, 02:59 PM

There are situations where some numbers in an area code are local, and some are long distance. Have you tried dialing it with a 1, and it did work?

payton · June 26th, 2003, 03:12 PM

It all worked, thanks!

mrgold · July 2nd, 2003, 12:16 AM

I bet Ma Bell just split your area codes recently....hehe

May 27th, 2003, 08:25 PM	#1 (permalink)
payton PBXtech GOLD 100+ posts Join Date: Apr 2003 Posts: 121	ars and routing I seem to be having a problem with a number that is in our area code, but does not seem to be dialing correctly. I dial the number and I get the message that I need to dial a 0 or a 1. I think the PBX is stripping out the 1 and area code that I dial. Entered the full number into the ARS and it still happens. where else should I look?

July 2nd, 2003, 12:16 AM	#5 (permalink)
mrgold PBXtech SILVER 25+ posts Join Date: Jul 2003 Posts: 72	I bet Ma Bell just split your area codes recently....hehe __________________ Marc Goldfuss Verizon helosix@gmail.com

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June 20th, 2003, 02:59 PM	#3 (permalink)
booman Join Date: Jun 2003 Posts: 6	There are situations where some numbers in an area code are local, and some are long distance. Have you tried dialing it with a 1, and it did work?

June 26th, 2003, 03:12 PM	#4 (permalink)
payton PBXtech GOLD 100+ posts Join Date: Apr 2003 Posts: 121	It all worked, thanks!

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