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#1 (permalink) |
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PBXtech GOLD 100+ posts
![]() Join Date: Jun 2003
Posts: 138
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Tracking missed calls
G3RV9 - Software R010r
Hi 2 all, I wonder how can i administer or set up the (ability) facility to see who called, in other words i would like to know how can i track the missed calls in the phone´s display. Is it possible?!!!:confused: Thankx in advance |
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#2 (permalink) |
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Moderator
![]() Join Date: Dec 2005
Posts: 1,435
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Re: Tracking missed calls
Right now the only thing I can think of is CAS. Have it record all incoming traffic including abandoned and unterminated calls, you would have to shorten the record interval. You might have to tweak the switch CDR page, for example "Suppress CDR for Ineffective Call Attempts". Unless someone else posts a message that jogs my memory, this is the best I can offer.
__________________
Marty Retired Avaya DSIC tech |
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#3 (permalink) |
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PBXtech PLATINUM 300+ posts
![]() Join Date: Nov 2004
Posts: 354
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Re: Tracking missed calls
Yup. I think you can do this with your equipment.
'cha sys feat' page 2 Under leave word calling change the first 2 options to = 10 or any number greater than 0. Change message waiting for external calls to Yes. Change station XXXX. Page 2. LWC activation = yes LWC calling log for external calls = yes page 3 add the following buttons. msg-retr delete-msg next Now when you have a missed call you MWI will light up. Press msg-retr to get the number, press next for the next number. To delete the message press delete-msg. If you have a voice mail you will see AUDIX Message (or something, I forgot). To make things even better, add a 'call display' button to call back the number on the screen. I think that is it. Hopefully I didn't forget anything. |
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