rod1248

I have a customer that is asking why only one of their conference phones rings intermittenly when no call is coming in. They have changed out the card, wiring and the set but for some reason this particular conference room extension does a half ring and when no one is calling. I have snapshot of a couple of sets the one that has the probelm is 2175 the other is 2187, the only difference is that they are not one the same card. I have not had them try a different board, I wanted to see what someone else thought before I start having them make changes. They where told by someone else that the switch is polling which is causing the half ring to occur everytime that happens. They have an S8700 ver. 12. Any help would be greatly appreciated.

Extension: 2175 Lock Messages? n BCC: 0
Type: MODEM Security Code: TN: 2
Port: 01B0414 Coverage Path 1: COR: 4
Name: Client Conf Phone Coverage Path 2: COS: 1
Hunt-to Station: Tests? y
STATION OPTIONS
Loss Group: 1 Message Waiting Indicator: none
Off Premises Station? n
Remote Office Phone? n
FEATURE OPTIONS
LWC Reception: spe
LWC Activation? y Coverage Msg Retrieval? y
LWC Log External Calls? n Auto Answer: none
CDR Privacy? n Data Restriction? n
Redirect Notification? y Call Waiting Indication? y
Per Button Ring Control? n Att. Call Waiting Indication? y
Bridged Call Alerting? n Distinctive Audible Alert? y
Switchhook Flash? y Adjunct Supervision? y
Ignore Rotary Digits? n
H.320 Conversion? n Per Station CPN - Send Calling Number?
Service Link Mode: as-needed
Multimedia Mode: basic Audible Message Waiting? n
MWI Served User Type:
AUDIX Name: audix
Coverage After Forwarding? s
Multimedia Early Answer? n
Direct IP-IP Audio Connections? y
Emergency Location Ext: 2175 IP Audio Hairpinning? y
SITE DATA
Room: Headset? n
Jack: Speaker? n
Cable: Mounting: d
Floor: Cord Length: 0
Building: Set Color:
ABBREVIATED DIALING
List1: personal 1 List2: group 1 List3: system

HOT LINE DESTINATION
Abbreviated Dialing List Number (From above 1, 2 or 3):
Dial Code:
Line Appearance: call-appr

STATION

Extension: 2187 Lock Messages? n BCC: 0
Type: MODEM Security Code: TN: 2
Port: 02B1012 Coverage Path 1: COR: 4
Name: Executive Conference Room Coverage Path 2: COS: 1
Hunt-to Station: Tests? y

STATION OPTIONS
Loss Group: 1 Message Waiting Indicator: none
Off Premises Station? n
Remote Office Phone? n
FEATURE OPTIONS
LWC Reception: spe
LWC Activation? y Coverage Msg Retrieval? y
LWC Log External Calls? n Auto Answer: none
CDR Privacy? n Data Restriction? n
Redirect Notification? y Call Waiting Indication? y
Per Button Ring Control? n Att. Call Waiting Indication? y
Bridged Call Alerting? n Distinctive Audible Alert? y
Switchhook Flash? y Adjunct Supervision? y
Ignore Rotary Digits? n
H.320 Conversion? n Per Station CPN - Send Calling Number?
Service Link Mode: as-needed
Multimedia Mode: basic Audible Message Waiting? n
MWI Served User Type:
AUDIX Name: audix
Coverage After Forwarding? s
Multimedia Early Answer? n
Direct IP-IP Audio Connections? y
Emergency Location Ext: 2187 IP Audio Hairpinning? y
SITE DATA
Room: Headset? n
Jack: Speaker? n
Cable: Mounting: d
Floor: Cord Length: 0
Building: Set Color:
ABBREVIATED DIALING
List1: personal 1 List2: group 1 List3: system
HOT LINE DESTINATION
Abbreviated Dialing List Number (From above 1, 2 or 3):
Dial Code:
Line Appearance: call-appr
Thanks,
Rod~

liquidvw

bad polycom? Those old soundstations only last for a few years then crap out. I just go some new soundstation 2's. I hope they last longer...

PBXtech.info

 

definitynut101

Make the field "Tests?: a "n" on the first page of the station form for the Polycom station.

rod1248

That was it, thanks a lot. Is that option for polling the phone?