rhwimmers

I would like to backup the announcements we have on a VAL board but am unable to get any ethernet connectivity to it. Its a TN2501AP board. We do have 2 of these setup identically and 1 works and one doesnt.
when I to a status link 7 it says that the ethernet port is disconnected, the switch port says up and up though...

martinyoung

Double check the nodename and ip-interface screens to make certain they match and that it is enabled.

Can you ping the VAL?

What speed is the VAL set for?

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Marty
Retired Avaya DSIC tech

PBXtech.info

 

rhwimmers

I can ping one just fine, but not the other. From my workstation and from the pbx itself... I get a fail error code 1007 on the one that fails. Both look identicle in the ip-interface other than their name and port obviously - Vlan is set to N - is their a way to change that? Is their any other way to back these up while I figure out what is wrong? Their is a com port on the back of the card too...I forget where the speed/duplex is set at but I remember checking and I believe its on auto or 100/full (it does match what our switch is on).
Thanks
Ross

rodrifra

Try to use the save anouncement board XXXXX, this, if works, will save the data to the pcmcia card, so change the card to be sure your translations are not touched. I don't know if they are overwritten or you can have both translations and anouncements in the same card, so better change cards :D

martinyoung

If everything is programmed the same in the PBX, I would have a chat with the data guys to make certain the problem is not at the router, hub, switch, whatever they all connect through. The port of the one you cannot communicate with might be in a different network region, for example.

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Marty
Retired Avaya DSIC tech

rhwimmers

Well I am the data guy # ; ) Like I said - on the switch the port shows UP and UP - but if I do a stat link 7 it says ethernet port is down...

PBXtech.info

 

rhwimmers

Also - you said do a save announcement board xxxx -Im wondering if this always saves it to the pcmcia slot or how that works? Id like to be able to just ftp to the box and save everything (translations-announcements etcetc) - Is that possible? Im guessing i need to find some .wav files on the box somewhere right?

liquidvw

Are you sure the Cat 5 cable is good. I've seen a false link light when 1 wire is bad that would result in one side saying up and the other side saying down.

rhwimmers

Yeah - swapped cables a few times - Is their a way to put the Val board in a VLAN? The option is just N but I cant see where to change it...

martinyoung

I was going to say it depends on your switch and release as to how to change it. But I just looked in the documentation about VLANs and I quote "This field cannot be administered for VAL boards."

I have little experience with CM3 so if it changes for that release (and that is your release), someone else will need to help.

__________________
Marty
Retired Avaya DSIC tech

dragrace8

Was the ethernet connection working before, but now it's broke?

rodrifra

The save announcement command is old, you save the announcements in the pcmcia but you can not access them from outside the pbx (it has a special format), so you won't have wavs but will be able to restor announcements (if the command worked) in case you have any problem. My answer was for your question about other way to backup announcements while you figure the way to fix your lan connection.

ahays

If you "frog" the ethernet cables from the two MedPros does the problem follow the cable or stay with the MedPro?

.al.

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Al Hays, ACE, MCSE, CCNA
Homepage: http://www.jeral.com/
Training: http://www.jeral.com/avaya-learning.html

ahays

From the "stranger things have happened" category: In the past I have completely removed translations for a problem and added them back in exactly as before and the problem suddenly began working. Don't ask me why as I couldn't tell you, but this process has become a part of my trouble-shooting toolkit ... usually at the end of the trouble-shooting process, but I still employ it and it still works from time-to-time.

.al.

__________________
Al Hays, ACE, MCSE, CCNA
Homepage: http://www.jeral.com/
Training: http://www.jeral.com/avaya-learning.html

rhwimmers

Well its not a medpro, its a Val board... so possibly try the save announcements with a new pcmcia card in (what kind of card is this as I need to buy some others) and then I will at least have a backup - then remove everything and try to put them back?