Mass removal of agent logins

0ak13y · January 18th, 2006, 11:16 AM

Hi all, I am looking for a way to remove a large number of agents at one time, about 1500. My question is this, is there a report that I can run that will tell me inactivity, say for more than the last six months and allow me to remove all those IDs? Any help or another direction would be greatly appreciated.:)

0ak13y · January 18th, 2006, 11:17 AM

forgot to add, it's a s8700 switch

dragrace8 · January 18th, 2006, 12:33 PM

For mass removals I use ASA. In the advanced section of ASA there is Find and Replace. In here you can setup mass removals based on a certain criteria. For example you could set it up to remove agents from extension 3000-4500 or agents in one particular skill, etc.

As far as inactivity, do you have a CMS at this location? If so there are monthly reports you could pull from there for your particular agents/skills. If you don't have a CMS you're probably using bcms reporting and I'm not sure how far back you'll be able to pull. I haven't used bcms in about 5 years.

Hope this helps.

January 18th, 2006, 11:16 AM	#1 (permalink)
0ak13y Join Date: Dec 2005 Posts: 11	Mass removal of agent logins Hi all, I am looking for a way to remove a large number of agents at one time, about 1500. My question is this, is there a report that I can run that will tell me inactivity, say for more than the last six months and allow me to remove all those IDs? Any help or another direction would be greatly appreciated.:)

January 18th, 2006, 11:17 AM	#2 (permalink)
0ak13y Join Date: Dec 2005 Posts: 11	Re: Mass removal of agent logins forgot to add, it's a s8700 switch

January 18th, 2006, 12:33 PM	#3 (permalink)
dragrace8 Join Date: Apr 2005 Posts: 8	Re: Mass removal of agent logins For mass removals I use ASA. In the advanced section of ASA there is Find and Replace. In here you can setup mass removals based on a certain criteria. For example you could set it up to remove agents from extension 3000-4500 or agents in one particular skill, etc. As far as inactivity, do you have a CMS at this location? If so there are monthly reports you could pull from there for your particular agents/skills. If you don't have a CMS you're probably using bcms reporting and I'm not sure how far back you'll be able to pull. I haven't used bcms in about 5 years. Hope this helps.

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