Pre recorded messages

mstevens · July 8th, 2003, 11:57 AM

Is there a way to provide pre recorded announcements for on hold callers for an individual Dept. without Tenant Partitioning.
We have several Depts.on one switch.;) ;) ;)

ahays · July 8th, 2003, 01:45 PM

Yes, there is. Use "change announcements" to add an additional music source. Pick an open extension number for the music source (let's use 1234). The type will be "analog-m" if you hook the music source up to an analog port and "aux-trk-m" if you use a TN763 Aux Trunk port. Most important: Set the "Q" entry to (b)arge-in. Now in your vector simply use the command "wait time xxx seconds hearing 1234" where 1234 is the announcement extension number. Using this type of music source you could have a pre-recorded promotional CD on continuous loop, a promotional wave file or any other number of audio sources for multiple departments.

sjforcum · July 9th, 2003, 07:21 AM

I think he was looking for putting callers on hold....not through a vector....I could be wrong however....

ahays · July 9th, 2003, 07:26 AM

If that is truly the case then the answer is no. You must add Tenant Partitioning for multiple system MOH sources.

July 8th, 2003, 11:57 AM	#1 (permalink)
mstevens Join Date: Jul 2003 Posts: 19	Pre recorded messages Is there a way to provide pre recorded announcements for on hold callers for an individual Dept. without Tenant Partitioning. We have several Depts.on one switch.;) ;) ;) __________________ ms@yc.gov

July 8th, 2003, 01:45 PM	#2 (permalink)
ahays Moderator Join Date: Jul 2003 Posts: 1,338	Yes, there is. Use "change announcements" to add an additional music source. Pick an open extension number for the music source (let's use 1234). The type will be "analog-m" if you hook the music source up to an analog port and "aux-trk-m" if you use a TN763 Aux Trunk port. Most important: Set the "Q" entry to (b)arge-in. Now in your vector simply use the command "wait time xxx seconds hearing 1234" where 1234 is the announcement extension number. Using this type of music source you could have a pre-recorded promotional CD on continuous loop, a promotional wave file or any other number of audio sources for multiple departments. __________________ Al Hays, ACE, MCSE, CCNA Homepage: http://www.jeral.com/ Training: http://www.jeral.com/avaya-learning.html

July 9th, 2003, 07:26 AM	#4 (permalink)
ahays Moderator Join Date: Jul 2003 Posts: 1,338	If that is truly the case then the answer is no. You must add Tenant Partitioning for multiple system MOH sources. __________________ Al Hays, ACE, MCSE, CCNA Homepage: http://www.jeral.com/ Training: http://www.jeral.com/avaya-learning.html

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July 9th, 2003, 07:21 AM	#3 (permalink)
sjforcum PBXtech GOLD 100+ posts Join Date: Jul 2003 Posts: 109	I think he was looking for putting callers on hold....not through a vector....I could be wrong however....

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