Skill Level´s change Info

oni_lucent · December 29th, 2005, 11:14 AM

Hi,

Is there any report, printout or command to know when a skill level´s change done by a user in CMS Supervisor aplication under the commands/agent administration/Change Agent Skils tab.

Thanks in advance,

Bruno

ko_glass · January 4th, 2006, 07:23 AM

I think so log into CMS CentreVu Supervisor and choose the Maintenance ICON (Hammer) choose the Reports Tab and then select ACD Administration Log Report. Enter the Supervisor's login ID and then the dates and time you are looking for. Then go to the Agent list in the chosen ACD and enter upto 50 Agent login IDs and run the report. See if this will give you what you are looking for. I will not give the specific skill, but identifies a skill was changed on an agent.

oni_lucent · January 9th, 2006, 09:56 AM

Hi,

Thanks for the info Ko_glass

December 29th, 2005, 11:14 AM	#1 (permalink)
oni_lucent PBXtech GOLD 100+ posts Join Date: Jun 2003 Posts: 135	Skill Level´s change Info Hi, Is there any report, printout or command to know when a skill level´s change done by a user in CMS Supervisor aplication under the commands/agent administration/Change Agent Skils tab. Thanks in advance, Bruno

January 4th, 2006, 07:23 AM	#2 (permalink)
ko_glass PBXtech SILVER 25+ posts Join Date: Jul 2003 Posts: 63	Re: Skill Level´s change Info I think so log into CMS CentreVu Supervisor and choose the Maintenance ICON (Hammer) choose the Reports Tab and then select ACD Administration Log Report. Enter the Supervisor's login ID and then the dates and time you are looking for. Then go to the Agent list in the chosen ACD and enter upto 50 Agent login IDs and run the report. See if this will give you what you are looking for. I will not give the specific skill, but identifies a skill was changed on an agent. Last edited by ko_glass; January 4th, 2006 at 07:25 AM.

January 9th, 2006, 09:56 AM	#3 (permalink)
oni_lucent PBXtech GOLD 100+ posts Join Date: Jun 2003 Posts: 135	Re: Skill Level´s change Info Hi, Thanks for the info Ko_glass

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