lt1vert

Hi everyone...

I'm a desktop tech that has been assigned a Definity G3r release 11. My experience is limited to adding phones and very basic trouble shooting with stations so I'm pretty lost on how to get to this. I hope you guys can help.
Our old Main Number is currently on Number Retention Service that is being disconnected. An email from SBC said "the number will added as a 2nd 2 way trunk riding on your Primary Rate ISDN" and that we need to have the telephone number built into our PBX to point it to our new main number.

I looked at the PRI Trunk but I'm not sure where to add the number in the configuration pages. I don't know where to start. any ideas or advice will be greatly appreciated by this helpless noob. :)
thanks,
JC

stubborne

JC - need to know the version of CM you are using. If < 2.0 then the configs you are looking for are on page 3 of your trunk group form. If > 2.0 issue this command:

change inc-call-handling-trmt <trunk group number> to see any configs already in place. It's important to know how your numbers are currently delivered (last 4-digits, 7-digits, etc). You can manipulate your inbound numbers in this form.

__________________
Stu

PBXtech.info

 

MikeD

JC,

Let me see if I can help.....call me if you like (757) 673-2230.

Is this number that is being "ported" to the PRI, used as a main number, or what is it's main function?
If it is a station, then simply create a station. Find out how many digits SBC is sending on the PRI, then if you must manipulate the number, you can do it on the third page of the trunk group form. You will see something like how many digits you are receiving, what are the digits, do you want to delete, then insert digits, etc. This is where you can take the number and even completely delete it all and insert a number for a Hunt Group or a station, etc.
But I need to know what the number is for and where you expect it to be answered.

MikeD