mundoy_plana

Is there someone who can help me setup our trunk group (ISDN). First is we ordered an ISDN E1 There are no DDI numbers attached to PRI. only one main calling number. how can I configure it wherein I will be able to route it to a vdn number. because the pupose of the line is to have a calling number then will route to the agents via vdn, vector and skill. If I have the main number 866-1234 how would I be able to route it to a vdn number? lets say vdn 3456.
Btw. someone told me that it is done on the incoming call handling treatment. How do I do it provided the numbers above?
Thank you in advance

oni_lucent

Hi,

It´s very simple,... assuming that you already have your E1 configured properly, you only need in page 3 of your trunk configuration ( command : ch tru xx ), to insert (knowing the number of digits your PSTN is sending ) those xxxx digits of your main number then point to the vdn.

Eg: Page 3 of trunk configuration

INCOMING CALL HANDLING TREATMENT
Service/ Called Called Del Insert Per Call Night
Feature Len Number CPN/BN Serv
public-ntwrk 4 xxxx (*1) 4 xxxx(*2)


(*1) - it´s your´s 4 last digits of the main number.
(*2) - The number of your VDN ( in this example i use also 4 digits)


Hope it helps

PBXtech.info

 

martinyoung

The easiest way is to make the VDN the same number as the number being called. For instance, if a call to 866-1234 is to be handled a certain way, your VDN would be 1234. The call will automatically be directed to the correct VDN just like it would be to a telephone.

You can manipulate the incoming call on the ISDN trunk group form page three wherein you tell the switch that a particular incoming call to 866-1234 will be redirected to 3456 by deleting and substituting digits. I don't recommend that unless you really have no choice because it adds another layer to your programming that you may not remember you did five years from now.

__________________
Marty
Retired Avaya DSIC tech

mundoy_plana

Hi oni_lucent

you mean what I will do is this?

Service/ Called Called Del Insert Per Call Night
Feature Len Number CPN/BN Serv
public-ntwrk 4 1234 4 3456


In that case if our Telco sends 866-1234 would'nt it be the one that will be deleted is 8661 (the first 4 digits?) . Please help

oni_lucent

Hi,

The deleted digits are the last 4....well here in Portugal thats how it works, give it a shot and tell me how it went.

Cheers

ahays

Actually, the leading digits are deleted ... .i.e. if telco is sending 5551234 and you delete 3 then 1234 is left for call processing. Likewise, inserted digits are stuffed in front. Therefore if you delete 3 and insert 777 then 7771234 would be left for call processing.

.al.

__________________
Al Hays, ACE, MCSE, CCNA
Homepage: http://www.jeral.com/
Training: http://www.jeral.com/avaya-learning.html

PBXtech.info

 

mundoy_plana

Hi Ahays,

thanks for the clarification.
Can you help me do the configuration on the one I sent? I pasted it below.

First is we ordered an ISDN E1 There are no DDI numbers attached to PRI. only one main calling number. how can I configure it wherein I will be able to route it to a vdn number. because the pupose of the line is to have a calling number then will route to the agents via vdn, vector and skill. If I have the main number 866-1234 how would I be able to route it to a vdn number? lets say vdn 3456.
Btw. someone told me that it is done on the incoming call handling treatment. How do I do it provided the numbers above?

Please help. Thanks You So Much

mundoy_plana

Btw. our PABX is running on G3si v10

happyhammer

its as the previous post said, you just need to match the number of digits sent by the PTT, the example showed 4, if it was 6 digits they sent ,it would be like this:

public-ntwrk 6 xxxxxx 6 xxxx




--------------------------------------------------------------------------------------------------------
INCOMING CALL HANDLING TREATMENT
Service/ Called Called Del Insert Per Call Night
Feature Len Number CPN/BN Serv
public-ntwrk 4 xxxx (*1) 4 xxxx(*2)


(*1) - it´s your´s 4 last digits of the main number.
(*2) - The number of your VDN ( in this example i use also 4 digits)

ajc718

OK if i understand you this is how it goes:
If I were doing this I would use UDP. With ISDN it works alot better.

ajc718

Also if you want to do VDN the setup a vetor to route call. then type "add vdn 3456". Enter the vector # you setup where it says vector. If you need help with vector let me know.

ajc718

Sorry guy disregard what I said. I didnt see all the msg you got about this i am on the wrong track.