ahays

In order to see this, however, Voicemail via Mode Code must be turend on under "display system-parameters customer-options." If it is not, then you must call Avaya with your wallet in hand.

regs,

.al.

__________________
Al Hays, ACE, MCSE, CCNA
Homepage: http://www.jeral.com/
Training: http://www.jeral.com/avaya-learning.html

axmirza1

I think I resolved the LWC issue. I segregated one VM port just to activate and deactivate LWC. It seems to be working (it’s a sloppy way).

AL: none of my PBX (sys75-G1-G3v2-v5) has mode code feature. PBX’s G3v6-v11 has the option but is not activated in the customer option.

PBXtech.info

 

ahays

That's going to be a problem for you. You'll have to contact your Avaya AE or Business Partner and get pricing to turn it on. The others you'll either have to upgrade or use Intuity.

regs,

.al.

__________________
Al Hays, ACE, MCSE, CCNA
Homepage: http://www.jeral.com/
Training: http://www.jeral.com/avaya-learning.html

martinyoung

It seems to me that Aleen is not providing the support they should. If they want to sell their product to you, they should be willing to help you make it work. Not tell you to use a feature code and leave you hanging. I am sure that they have encountered Avaya switches before and someone there MUST know how to implement it.

For instance, does their voice mail support DCP (digital) interface in addition to analog? The Definity Audix works this way, it emulates a 7405 for the interface.

Call Aleen. If you are thinking about putting one in at each remote site, it is in their best interest to help you. You still might have to call Avaya and pay to activate a feature, but now you will know.

If you have to upgrade a Sys 75, make sure you are sitting down when you call. Your minimum upgrade will be to a G3si release 11 from Avaya. The alternative will be an Intuity and you can buy several refurbished Intuitys for the price of one upgrade.

__________________
Marty
Retired Avaya DSIC tech

axmirza1

Al/Marty: Thanks for all your help. I am trying to work with AVAYA partner to turn on “Mode code interface”, G3v4 and above at least. I am pretty sure it will be very expensive and a painful experience. ALEEN have not call back yet but I will keep you posted with my result. Thanks again!

P.S: I may post new question regarding call center, VRU and RLT or VRLT

axmirza1

How can I start a new POST?

PBXtech.info

 

ahays

You might ask the Business Partner to also provide a quote on an Intuity LX in lieu of the Mode Code RTUs. The LX is a reasonably priced voicemail system. It won't hurt to get a price.

Quote:

Originally Posted by axmirza1 P.S: I may post new question regarding call center, VRU and RLT or VRLT

Would be best in a new thread.

.al.

__________________
Al Hays, ACE, MCSE, CCNA
Homepage: http://www.jeral.com/
Training: http://www.jeral.com/avaya-learning.html

ahays

Goto http://www.pbxtech.info, click on Definity Servers, then Forum Tools and finaly New Thread.

.al.

__________________
Al Hays, ACE, MCSE, CCNA
Homepage: http://www.jeral.com/
Training: http://www.jeral.com/avaya-learning.html