Audix Greeting Issue

mkurtzhals · December 5th, 2005, 09:39 AM

Users have been calling voicemail and getting another persons greeting. It does not happen everytime but often enough to know that is not an issue with people inputing the wrong extension. Anyone know any ways of troubleshooting this.

Juan Ugarte · December 5th, 2005, 03:23 PM

I'm currently having the same problem with users connecting to the wrong voice mail boxes.
Any suggestions, anyone?

martinyoung · December 5th, 2005, 08:41 PM

Intuitys can do strange things if the analog ports do not match the order they are programmed. Change the ports to "chantran" then go to the monitor window and call each port number to verify you are getting the one you think you are.

This takes it out of service and does it quicker plus gives you an audible feedback of what channel you are on. If you can't take it out of service, go to the monitor window and call the idle channels and make sure have landed the same channel you dialed.

Look at the programming in the hunt group and the Intuity to make sure it is in the same sequence. The call through tests will verify that each station is properly cross connected.

Avaya also recommends rebooting the Intuity every 90 days now, you could also try that.

December 5th, 2005, 09:39 AM	#1 (permalink)
mkurtzhals Join Date: Sep 2005 Posts: 23	Audix Greeting Issue Users have been calling voicemail and getting another persons greeting. It does not happen everytime but often enough to know that is not an issue with people inputing the wrong extension. Anyone know any ways of troubleshooting this.

December 5th, 2005, 03:23 PM	#2 (permalink)
Juan Ugarte Join Date: Dec 2005 Posts: 1	Re: Audix Greeting Issue I'm currently having the same problem with users connecting to the wrong voice mail boxes. Any suggestions, anyone?

December 5th, 2005, 08:41 PM	#3 (permalink)
martinyoung Moderator Join Date: Dec 2005 Posts: 1,401	Re: Audix Greeting Issue Intuitys can do strange things if the analog ports do not match the order they are programmed. Change the ports to "chantran" then go to the monitor window and call each port number to verify you are getting the one you think you are. This takes it out of service and does it quicker plus gives you an audible feedback of what channel you are on. If you can't take it out of service, go to the monitor window and call the idle channels and make sure have landed the same channel you dialed. Look at the programming in the hunt group and the Intuity to make sure it is in the same sequence. The call through tests will verify that each station is properly cross connected. Avaya also recommends rebooting the Intuity every 90 days now, you could also try that. __________________ Marty Retired Avaya DSIC tech

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