Plantronics Headsets and 4620 phones

MaltMan1 · November 28th, 2005, 10:26 AM

I am using 4620 IP phones and use plantronic M12 base units and H51 Headsets and the sound quality is horrible. The base is plugged directly into the headset input on the phone and I've messed around with all the settings on the base. Is there something I may be missing here? Do the IP phones require a specific type of headset?

rodrifra · November 28th, 2005, 10:49 AM

I think you don't need the M12, just buy a cable (don't know what is the exact model, but you have the PLU10P PLU10PL and PLR042L ask your dealer which is the right one) to connect your H51 directly to your 4620 and it should go fine. At least that is what is working here.

phones329 · November 30th, 2005, 07:17 AM

Looking at the website, you dont need the m12 unit. simply use the HIC cable c.c. 408122950 and plug the headset directly into that.
Hope that helps.

matthewk · November 30th, 2005, 01:15 PM

With the IP phone you need a HIP cable, not HIC. HIC is for digital sets.

phones329 · November 30th, 2005, 01:25 PM

According to the website, 4620sw phones manufactured after 11/04 require the HIC cable for direct connection, those prior to 11/04 require the HIP. This info was found on the Avaya side of Plantronics website.

DHQ · November 30th, 2005, 04:05 PM

It's a HIP-1 cable. RJ11 on one end, quick release on the other.

http://www.headsetzone.com/700212442.html

November 28th, 2005, 10:26 AM	#1 (permalink)
MaltMan1 PBXtech SILVER 25+ posts Join Date: Jun 2004 Posts: 95	Plantronics Headsets and 4620 phones I am using 4620 IP phones and use plantronic M12 base units and H51 Headsets and the sound quality is horrible. The base is plugged directly into the headset input on the phone and I've messed around with all the settings on the base. Is there something I may be missing here? Do the IP phones require a specific type of headset?

November 28th, 2005, 10:49 AM	#2 (permalink)
rodrifra PBXtech SILVER 25+ posts Join Date: Oct 2005 Posts: 58	Re: Plantronics Headsets and 4620 phones I think you don't need the M12, just buy a cable (don't know what is the exact model, but you have the PLU10P PLU10PL and PLR042L ask your dealer which is the right one) to connect your H51 directly to your 4620 and it should go fine. At least that is what is working here.

November 30th, 2005, 07:17 AM	#3 (permalink)
phones329 PBXtech SILVER 25+ posts Join Date: Jul 2003 Posts: 59	Re: Plantronics Headsets and 4620 phones Looking at the website, you dont need the m12 unit. simply use the HIC cable c.c. 408122950 and plug the headset directly into that. Hope that helps.

November 30th, 2005, 01:15 PM	#4 (permalink)
matthewk Join Date: Aug 2004 Posts: 4	Re: Plantronics Headsets and 4620 phones With the IP phone you need a HIP cable, not HIC. HIC is for digital sets.

November 30th, 2005, 01:25 PM	#5 (permalink)
phones329 PBXtech SILVER 25+ posts Join Date: Jul 2003 Posts: 59	Re: Plantronics Headsets and 4620 phones According to the website, 4620sw phones manufactured after 11/04 require the HIC cable for direct connection, those prior to 11/04 require the HIP. This info was found on the Avaya side of Plantronics website.

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November 30th, 2005, 04:05 PM	#6 (permalink)
DHQ PBXtech SILVER 25+ posts Join Date: Mar 2005 Posts: 30	Re: Plantronics Headsets and 4620 phones It's a HIP-1 cable. RJ11 on one end, quick release on the other. http://www.headsetzone.com/700212442.html

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