Setup Definity Prologix ACM 3.0 for TN750C

lopell · October 27th, 2005, 07:35 AM

Definity Prologix ACM 3.0

I have a TN750C announcement card I would like to install and setup in the above.

What I would like to happen is:
Call comes into our system and is answered at front desk
Front desk attendent forwards call to an extension
Announcement plays and then
Call is automatically forwarded to real station
User answers

I expect that I need to use a mixture of the announcement feature and vectoring but I am not sure how to set this up.

Thanks for any assistence.

Dunstan · October 27th, 2005, 10:07 AM

TN750c is not usable in a 3.0 environment. You will need a VAL board.

rodrifra · October 27th, 2005, 12:00 PM

Do you need the call to be routed to a group of agents or a specific station?

lopell · October 28th, 2005, 01:46 PM

The call would need to go to a specific station after the message is played.

Thanks

rodrifra · November 2nd, 2005, 04:32 AM

I can't think of a feature to do that in a simple way. Using VDNs would be a mess.

October 27th, 2005, 07:35 AM	#1 (permalink)
lopell Join Date: Oct 2005 Posts: 2	Setup Definity Prologix ACM 3.0 for TN750C Definity Prologix ACM 3.0 I have a TN750C announcement card I would like to install and setup in the above. What I would like to happen is: Call comes into our system and is answered at front desk Front desk attendent forwards call to an extension Announcement plays and then Call is automatically forwarded to real station User answers I expect that I need to use a mixture of the announcement feature and vectoring but I am not sure how to set this up. Thanks for any assistence.

October 27th, 2005, 10:07 AM	#2 (permalink)
Dunstan Join Date: May 2003 Posts: 19	Re: Setup Definity Prologix ACM 3.0 for TN750C TN750c is not usable in a 3.0 environment. You will need a VAL board.

October 27th, 2005, 12:00 PM	#3 (permalink)
rodrifra PBXtech SILVER 25+ posts Join Date: Oct 2005 Posts: 58	Re: Setup Definity Prologix ACM 3.0 for TN750C Do you need the call to be routed to a group of agents or a specific station?

October 28th, 2005, 01:46 PM	#4 (permalink)
lopell Join Date: Oct 2005 Posts: 2	Re: Setup Definity Prologix ACM 3.0 for TN750C The call would need to go to a specific station after the message is played. Thanks

November 2nd, 2005, 04:32 AM	#5 (permalink)
rodrifra PBXtech SILVER 25+ posts Join Date: Oct 2005 Posts: 58	Re: Setup Definity Prologix ACM 3.0 for TN750C I can't think of a feature to do that in a simple way. Using VDNs would be a mess.

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