PBX software integration

mr_angus · July 8th, 2003, 04:43 AM

Hi All,

Any Techies out there? I need help. I need to tie in Avaya PBX's with our Hotel Front of House Software so that calls can go staright onto a resident's bill. I have no clue where to start and any pointers would be fantastic. It would be great if I could get my hands on a PBX to play with. Any ideas of somebody who may lend me one or where I can pick up a cheap/second-hand one. How much should I pay if I go for this option. All advice gratefully received.

tele234 · July 8th, 2003, 07:02 AM

most of those are done with a PMS systems, not sold by avaya, but avaya uses an intuity audix with lodging using a Homisco Call Accounting 1-800 246 9674 that is the 800 number i use

ahays · July 8th, 2003, 07:50 AM

What type of PBX and what release (G3si or Prologix)? Will your "Front of House Software" accept a serial SMDR feed direct from the PBX? If it will then the solution should be rather simple. If it will not, then what format is the software expecting and how does it expect to receive the call info?

mr_angus · July 8th, 2003, 08:29 AM

Eventually we will be looking to integrate with as many types as possible and I am not sure which of the two mentioned above will be first. However we are planning to write an interface to accept a serial feed. Perhaps you could explain the SMDR a little further for me. I hope you are right about the simple bit!! :)

ahays · July 8th, 2003, 08:56 AM

SMDR (Station Message Detail Recording) aka CDR (Call Detail Recording) is pretty simple. The command to setup is "change system-parameters cdr" The location of the CDR dump will depend on the system that you have. For G3si, once you specify the format type you can direct the output to the DCE port on the rear of the PBX by specifying "eia" as the output extension. If your EIA port is in use you can also set up a data mod (ex. 8400B) and specify the data mod extension number for output. If you change the format type to custom and additional page will populate allowing you to build your CDR stream from scratch.

Chapter 13 of Installation for Adjuncts and Peripherals (555-233-116) goes into great detail on hooking up CDR. It's a large document but you can download it here: http://support.avaya.com/elmodocs2/d...2/233116_2.zip

ahays · July 8th, 2003, 08:57 AM

The above link to the ZIP file is bad on Avaya's site. Here's a working link to the PDF file: http://support.avaya.com/elmodocs2/d...2/233116_2.pdf

Admin · July 8th, 2003, 09:18 AM

Here is the document

mr_angus · July 9th, 2003, 01:37 AM

Thanks Al that is fantastic stuff. Any more gems of knowledge and help like that would be wonderful. I don't suppose you have experience with the Siemens 100e do you. We have a customer who wants us to tie in with his Siemens pbx.

What have I got myself into :)

ahays · July 9th, 2003, 07:14 AM

Naw, I'm strictly an Avaya guy ... but let me know if you get into trouble.

nexSIP · July 9th, 2003, 11:48 AM

Post a question in the Siemens forum, see what kind of response you get!

mr_angus · July 10th, 2003, 02:40 AM

Interesting point. I actually put a post in the Siemens forum but no response. I am amazed to see the difference in activity between the two forums. Why is that? Is it because the Avaya kit is far more popular or is it that it has more problems? I suspect it is just the more commonly used. Anyway....I'm making some progress now but still a long way to go :) Thanks for your help so far guys!!

Admin · July 10th, 2003, 08:41 AM

No, I think the word has not spread to the Siemens community yet.

mr_angus · July 15th, 2003, 02:38 AM

Well Folks,

Your help was fantastic. We are now logging calls!!

My next mission is to find out how to connect as many different PBX model's as possible to my laptop. I.e. I need to know the serial cable pin configs in order to make up cables for connecting to the smdr in order to capture data streams. If any of you have any cable config info please let me have it.

I really appreciate your help so far.

email: angus@spiration.co.uk

Thanks!!

smithermang · July 15th, 2003, 07:28 AM

I don't know if it is just me, but I have found alot of people who are highly knowleadgeable in the Avaya Porducts and willing to help, but on the other switches I have not seen that as much.

July 8th, 2003, 04:43 AM	#1 (permalink)
mr_angus Join Date: Jul 2003 Posts: 5	PBX software integration Hi All, Any Techies out there? I need help. I need to tie in Avaya PBX's with our Hotel Front of House Software so that calls can go staright onto a resident's bill. I have no clue where to start and any pointers would be fantastic. It would be great if I could get my hands on a PBX to play with. Any ideas of somebody who may lend me one or where I can pick up a cheap/second-hand one. How much should I pay if I go for this option. All advice gratefully received. __________________ Angus Lacy-Hulbert Operations Director Spiration Ltd Last edited by mr_angus; July 15th, 2003 at 02:43 AM.

July 8th, 2003, 07:50 AM	#3 (permalink)
ahays Moderator Join Date: Jul 2003 Posts: 1,349	What type of PBX and what release (G3si or Prologix)? Will your "Front of House Software" accept a serial SMDR feed direct from the PBX? If it will then the solution should be rather simple. If it will not, then what format is the software expecting and how does it expect to receive the call info? __________________ Al Hays, ACE, MCSE, CCNA Homepage: http://www.jeral.com/ Training: http://www.jeral.com/avaya-learning.html

July 8th, 2003, 08:29 AM	#4 (permalink)
mr_angus Join Date: Jul 2003 Posts: 5	Eventually we will be looking to integrate with as many types as possible and I am not sure which of the two mentioned above will be first. However we are planning to write an interface to accept a serial feed. Perhaps you could explain the SMDR a little further for me. I hope you are right about the simple bit!! :) __________________ Angus Lacy-Hulbert Operations Director Spiration Ltd

July 8th, 2003, 08:56 AM	#5 (permalink)
ahays Moderator Join Date: Jul 2003 Posts: 1,349	SMDR (Station Message Detail Recording) aka CDR (Call Detail Recording) is pretty simple. The command to setup is "change system-parameters cdr" The location of the CDR dump will depend on the system that you have. For G3si, once you specify the format type you can direct the output to the DCE port on the rear of the PBX by specifying "eia" as the output extension. If your EIA port is in use you can also set up a data mod (ex. 8400B) and specify the data mod extension number for output. If you change the format type to custom and additional page will populate allowing you to build your CDR stream from scratch. Chapter 13 of Installation for Adjuncts and Peripherals (555-233-116) goes into great detail on hooking up CDR. It's a large document but you can download it here: http://support.avaya.com/elmodocs2/d...2/233116_2.zip __________________ Al Hays, ACE, MCSE, CCNA Homepage: http://www.jeral.com/ Training: http://www.jeral.com/avaya-learning.html

July 8th, 2003, 08:57 AM	#6 (permalink)
ahays Moderator Join Date: Jul 2003 Posts: 1,349	The above link to the ZIP file is bad on Avaya's site. Here's a working link to the PDF file: http://support.avaya.com/elmodocs2/d...2/233116_2.pdf __________________ Al Hays, ACE, MCSE, CCNA Homepage: http://www.jeral.com/ Training: http://www.jeral.com/avaya-learning.html

July 8th, 2003, 07:02 AM	#2 (permalink)
tele234 PBXtech SILVER 25+ posts Join Date: Jul 2003 Posts: 94	most of those are done with a PMS systems, not sold by avaya, but avaya uses an intuity audix with lodging using a Homisco Call Accounting 1-800 246 9674 that is the 800 number i use

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July 9th, 2003, 01:37 AM	#8 (permalink)
mr_angus Join Date: Jul 2003 Posts: 5	Thanks Al that is fantastic stuff. Any more gems of knowledge and help like that would be wonderful. I don't suppose you have experience with the Siemens 100e do you. We have a customer who wants us to tie in with his Siemens pbx. What have I got myself into :) __________________ Angus Lacy-Hulbert Operations Director Spiration Ltd

July 9th, 2003, 07:14 AM	#9 (permalink)
ahays Moderator Join Date: Jul 2003 Posts: 1,349	Naw, I'm strictly an Avaya guy ... but let me know if you get into trouble. __________________ Al Hays, ACE, MCSE, CCNA Homepage: http://www.jeral.com/ Training: http://www.jeral.com/avaya-learning.html

July 9th, 2003, 11:48 AM	#10 (permalink)
nexSIP Moderator Join Date: Jun 2003 Posts: 527 Blog Entries: 3	Post a question in the Siemens forum, see what kind of response you get! __________________ http://www.nexsip.com Communicate Openly and Freely

July 10th, 2003, 02:40 AM	#11 (permalink)
mr_angus Join Date: Jul 2003 Posts: 5	Interesting point. I actually put a post in the Siemens forum but no response. I am amazed to see the difference in activity between the two forums. Why is that? Is it because the Avaya kit is far more popular or is it that it has more problems? I suspect it is just the more commonly used. Anyway....I'm making some progress now but still a long way to go :) Thanks for your help so far guys!! __________________ Angus Lacy-Hulbert Operations Director Spiration Ltd

July 10th, 2003, 08:41 AM	#12 (permalink)
Admin Administrator Join Date: Jun 2003 Posts: 131 Blog Entries: 2	No, I think the word has not spread to the Siemens community yet. __________________ Review your Telephone system here http://www.pbxsales.com

July 15th, 2003, 02:38 AM	#13 (permalink)
mr_angus Join Date: Jul 2003 Posts: 5	Well Folks, Your help was fantastic. We are now logging calls!! My next mission is to find out how to connect as many different PBX model's as possible to my laptop. I.e. I need to know the serial cable pin configs in order to make up cables for connecting to the smdr in order to capture data streams. If any of you have any cable config info please let me have it. I really appreciate your help so far. email: angus@spiration.co.uk Thanks!! __________________ Angus Lacy-Hulbert Operations Director Spiration Ltd Last edited by mr_angus; July 15th, 2003 at 02:40 AM.

July 15th, 2003, 07:28 AM	#14 (permalink)
smithermang PBXtech GOLD 100+ posts Join Date: Jun 2003 Posts: 150	I don't know if it is just me, but I have found alot of people who are highly knowleadgeable in the Avaya Porducts and willing to help, but on the other switches I have not seen that as much.

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