happyhammer

Have a cover path set up that goes to a cover answer group, then a mobile, then another mobile and finally voicemail. Works fine. Users call a vdn that just routes to an xported station during normal hours that has this cover path.

Now mgt. want a report on how many calls were answered by each point in the cover path. Only thing i can find at the moment is to run "list meas cov path last hour" every hour but even that has a problem. i made 4 calls that were answered at each of the coverpoints but only point 1 was recorded.

Any suggestions.

thx,

hammer (cm2.1.1, S8700, intuity audix)

====================== list meas cov path ==================================
Path Meas Calls ---- Criteria ----- Point1/4 Point2/5 Point3/6
No. Hour Offrd Act Bsy DA All SAC Cback Ans Abd Ans Abd Ans Abd

10 1300 4 0 0 0 4 0 0 1 0 0 0 0 0
0 0



========================================cover path==========================
Station/Group Status Inside Call Outside Call
Active? y y
Busy? y y
Don't Answer? y y Number of Rings: 1
All? y y
DND/SAC/Goto Cover? y y

COVERAGE POINTS

Terminate to Coverage Pts. with Bridged Appearances? n

Point1: c10 Rng: 3 Point2: r1 Rng: 3 Point3: r2 Rng: 3
Point4: h24

happyhammer

anyone measure cover paths?

PBXtech.info

 

eltorodeoro

hey hammer -

check out "Reports for Avaya Communication Manager" (May 2003) pp 85-96. There appear to be various interactions, and reading through things like that makes my head hurt. (better you than me, they say!)