Flow Out

Fixed · September 29th, 2005, 12:48 AM

Heya,

Using CMS Supervisor 12.0.Gj.02...

Running a historical split/skill interval report shows flow out calls which as far as I understand are redirected calls from one split to another.

In Site Administrator 2.0.12...
I've checked the hunt group for the split and found the vectors attached and looked at how they're set up - none are redirecting calls anywhere. There's no VDN path which explains it that I or anyone else in the office can see.

Current theory is that the flow out calls we're seeing but can't account for are internal calls between agents with different skills. Does this sound plausible, and what else could I look at to track down where these calls are coming from and going to?

Cheers,

David.

sojourner65 · September 29th, 2005, 03:49 AM

In your vectors, do you queue the call to more than one skill? If so, it will only be answered by one of the skills and will be a flow out from the other skill.

oni_lucent · September 29th, 2005, 08:09 AM

Hi,

Have you done a list trace vector xxx, and see what might be happning?!

Hope it helps

fer_avaya · October 6th, 2005, 08:46 AM

Also if you use RONA in that skill or if the agents pick-up calls.

September 29th, 2005, 12:48 AM	#1 (permalink)
Fixed Join Date: Sep 2005 Posts: 1	Flow Out Heya, Using CMS Supervisor 12.0.Gj.02... Running a historical split/skill interval report shows flow out calls which as far as I understand are redirected calls from one split to another. In Site Administrator 2.0.12... I've checked the hunt group for the split and found the vectors attached and looked at how they're set up - none are redirecting calls anywhere. There's no VDN path which explains it that I or anyone else in the office can see. Current theory is that the flow out calls we're seeing but can't account for are internal calls between agents with different skills. Does this sound plausible, and what else could I look at to track down where these calls are coming from and going to? Cheers, David. Last edited by Fixed; September 29th, 2005 at 12:59 AM.

September 29th, 2005, 03:49 AM	#2 (permalink)
sojourner65 Join Date: Dec 2004 Posts: 6	Re: Flow Out In your vectors, do you queue the call to more than one skill? If so, it will only be answered by one of the skills and will be a flow out from the other skill.

September 29th, 2005, 08:09 AM	#3 (permalink)
oni_lucent PBXtech GOLD 100+ posts Join Date: Jun 2003 Posts: 138	Re: Flow Out Hi, Have you done a list trace vector xxx, and see what might be happning?! Hope it helps

October 6th, 2005, 08:46 AM	#4 (permalink)
fer_avaya Join Date: Oct 2005 Posts: 6	Re: Flow Out Also if you use RONA in that skill or if the agents pick-up calls.

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