hazza

Hi All

I'm looking for some help. Here is the scenario.

I have a gsi v8 connected to a cheap piece of voip equipment, i need to dial any english nationwide number directly out so if i was to dial 01785717123 then that is what i would dial from the phone with no digit proceeding it?? To confuse matters the voip equipment requires me to provide a conversion if i want to dial international numbers if i dial 00 for international it needs the switch to strip this off and replace with a 9 (bizarre) ie 00441785717123 would need to send out 9441785717123.

Any help urgently required.

Thanks in advance.

H

eltorodeoro

i'm not sure quite what you mean by this. why do you have to dial this directly from the phone? what about your ARS code?

the second scenario is relatively straightforward. cha ars analysis 00 and route those calls to a separate route pattern, and del 2 and insert 9 for that trunk group. you may need to play around with call types when tandeming like this, but likely not.

PBXtech.info

 

hazza

Hi

There can be no digit proceeding ie no ars code unless 0 was set to ars code which i think then would confuse my international dialling problem.
They are adamant that if the number they wish to dial is 01785717123 then that is all they want to dial from the phone,

Thanks for replying by the way

H

eltorodeoro

hmmmm... so the question really is - how do we tell a customer that they're being absurd? so, you could use 0 as the ars access code 2 (i think 8 has that) - then in the ars digit conversion table you could insert the 0 again. that doesn't address local dialing, though. good luck with this one...

:confused: if its an 8, how have they been dialing up until now?