liquidvw

G3 CM2.X in both sights A and B.

Call comes into sight A and follows the following vector. There are 2 agents in sight A and 2 in sight B. I need to balance the calls between the sights. The problem is that if the agent that is least idle is in sight B, the call will leave A and que to the agent in B. If that agent RONA's and the other agent in B is in AUX, the call can only flow out to voice mail. So my question is: In the hunt group on sight B can I redirect to a VDN that is in Sight A, so that it rerun this vect 20 of Sight A again? Or is there a better way to do this? Thanks.

display vector 20 Page 1 of 3
CALL VECTOR

Number: 20 Name: Sight A
Multimedia? n Meet-me Conf? n Lock? n
Basic? y EAS? y G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? n
Prompting? y LAI? y G3V4 Adv Route? y CINFO? n BSR? y Holidays? y
Variables? y
01 wait-time 2 secs hearing ringback
02 goto step 22 if staffed-agents in skill 98 > 0
03 goto step 25 if time-of-day is all 19:00 to all 07:30
04 goto step 25 if time-of-day is fri 19:00 to mon 07:30
05 goto step 23 if staffed-agents in skill 97 > 0
06 consider skill 20 pri l adjust-by 0
07 consider skill 30 pri l adjust-by 0
08 consider location 2 adjust-by 0
09 queue-to best
10 goto step 25 if expected-wait for skill 20 pri l > 120
11 wait-time 3 secs hearing music
12 collect 1 digits after announcement 2581 for none
13 goto step 25 if digits = 1
14 wait-time 30 secs hearing music
15 goto step 12 if unconditionally
16 messaging skill 10 for extension 2520
17 announcement 2582
18 goto step 14 if unconditionally
19 collect 1 digits after announcement 2583 for none
20 goto step 24 if digits = 1
21 disconnect after announcement none
22 disconnect after announcement 2584
23 announcement 2585
24 goto step 6 if unconditionally
25 route-to number 6397 with cov n if unconditionally

display vector 20 Page 1 of 3
CALL VECTOR

Number: 20 Name: Sight B
Multimedia? n Meet-me Conf? n Lock? n
Basic? y EAS? y G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? y
Prompting? y LAI? y G3V4 Adv Route? y CINFO? y BSR? y Holidays? y
Variables? y
01 goto step 18 if staffed-agents in skill 98 > 0
02 goto step 15 if time-of-day is all 18:00 to all 07:00
03 goto step 15 if time-of-day is fri 18:00 to mon 07:00
04 goto step 19 if staffed-agents in skill 97 > 0
05 queue-to skill 20 pri l
06 goto step 12 if expected-wait for call > 999
07 wait-time 12 secs hearing music
08 collect 1 digits after announcement 2981 for none
09 goto step 12 if digits = 1
10 wait-time 30 secs hearing music
11 goto step 8 if unconditionally
12 messaging skill 99 for extension 2260
13 announcement 2982
14 goto step 10 if unconditionally
15 collect 1 digits after announcement 2983 for none
16 goto step 21 if digits = 1
17 disconnect after announcement none
18 disconnect after announcement 2984
19 announcement 2985
20 goto step 5 if unconditionally
21 messaging skill 99 for extension 2260

eltorodeoro

probably what you want to do in site B is redirect it to a local vdn, which in turn (through a route-to vector step) routes to an off-site number - in this case a vdn on site a. it takes more administration, but i would set up separate vdns for these scenarios for measurement purposes.

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