grahekf

I am in desperate need of help! I am trying to route to a vdn sent back to me by our IVR system (eIVR).

I get the call back from the IVR and it routes to the VDN and gets queued to the first skill. The problem is that every call rings once and then hangs up. I have checked everything I know of and can't figure it out. I thought it might have something to do with the Converse Return Code but that doesn't make sense since the call actually routes to the vdn I get back and then queues to the first skill. It almost seems as if the call hangs up when the IVR releases it. Shouldn't the call be held in the vector with the converse step? Any help you can give would be appreciated. I have included:

1. The IVR Vector with the converse-on step
2. The Queuing vector
3. The VDN pointing to the queuing vector

Definity G3R Corp: change vector 602 (page 1) 8/31/2005 7:11:50 PM
CALL VECTOR
Number: 602 Name: eIVR MS Tst IVR
Attendant Vectoring? n Lock? n
Basic? y EAS? y G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? n
Prompting? y LAI? n G3V4 Adv Route? y CINFO? y BSR? y Holidays? y
01 wait-time 0 secs hearing silence
02 goto step 12 if time-of-day is fri 18:30 to mon 08:00
03 goto step 12 if time-of-day is all 18:30 to all 08:00
04 goto step 22 if staffed-agents in skill 140 < 1
05 converse-on skill 140 pri m passing vdn and none
06 collect 15 digits after announcement none
07 goto step 10 if digits = #
08 route-to digits with coverage n
09 stop
10 disconnect after announcement none
11 stop
12 goto step 25 if staffed-agents in skill 140 < 1
13 converse-on skill 140 pri m passing vdn and none
14 collect 15 digits after announcement none
15 goto step 10 if digits = #
16 goto step 18 if unconditionally
17 stop
18 collect 1 digits after announcement 2445
19 goto step 27 if digits = 1
20 disconnect after announcement none
21 stop
22 announcement 2442
23 goto vector 60 if unconditionally
24 stop
25 disconnect after announcement 2443
26 stop
27 messaging skill 99 for extension 3417
28 stop
29
30
31
32
---------------------------------------------------------------------------

QUEUEING VECTOR

Definity G3R Corp: change vector 60 (page 1) 8/31/2005 7:13:57 PM
CALL VECTOR
Number: 60 Name: MS Q LOW
Attendant Vectoring? n Lock? n
Basic? y EAS? y G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? n
Prompting? y LAI? n G3V4 Adv Route? y CINFO? y BSR? y Holidays? y
01 goto step 29 if staffed-agents in skill 91 > 0
02 goto vector 90 if staffed-agents in skill 90 > 0
03 goto step 4 if staffed-agents in skill 1st < 1
04 queue-to skill 1st pri l
05 announcement 2420
06 announcement 2421
07 wait-time 30 secs hearing music
08 announcement 2422
09 wait-time 45 secs hearing music
10 queue-to skill 2nd pri l
11 collect 1 digits after announcement 2423
12 goto step 27 if digits = 1
13 wait-time 45 secs hearing music
14 collect 1 digits after announcement 2423
15 goto step 27 if digits = 1
16 goto vector 90 if staffed-agents in skill 90 > 0
17 wait-time 60 secs hearing music
18 goto step 14 if unconditionally
19 stop
20 goto vector 61 if staffed-agents in skill 2nd > 0
21 collect 1 digits after announcement 2424
22 goto step 27 if digits = 1
23 goto vector 25 if digits = 7
24 route-to number 2004 with cov n if digit = 8
25 disconnect after announcement none
26 stop
27 messaging skill 99 for extension 3417
28 stop
29 announcement 2411
30 announcement 2431
31 goto step 21 if unconditionally
32 stop

---------------------------------------------------------
VDN

Definity G3R Corp: change vdn 55059 (page 1) 8/31/2005 7:17:40 PM
VECTOR DIRECTORY NUMBER
Extension: 55059
Name: DM eIVR Tst BNFT Out
Vector Number: 60
Attendant Vectoring? n
Allow VDN Override? n
COR: 61
TN: 1
Measured: external
VDN of Origin Annc. Extension:
1st Skill: 144
2nd Skill:
3rd Skill:

Definity G3R Corp: change vdn 55059 (page 2) 8/31/2005 7:17:40 PM
VECTOR DIRECTORY NUMBER
AUDIX Name: intuity
Messaging Server Name: msa
Return Destination:
VDN Timed ACW Interval:
BSR Available Agent Strategy: 1st-found
Observe on Agent Answer? n

eltorodeoro

what release is the switch? do you have any call classifiers installed? have you put up a trace on the queue vector? on the station? probably not a lot of help, but that's where i'd start.

PBXtech.info

 

grahekf

I ended up solving the problem. We weren't getting the proper converse data return code. Once we properly returned that then the call would not be disconnected. I originally didn't pursue that because we were getting the call back and it seemed to be routing properly as I traced the vector and vdn. Thanks!