Ip softphone Question

PBXDUDE · August 31st, 2005, 01:14 PM

I am trying to use Ip softphone with the Road warrior package but at the same time i am trying to use a plantronics wireless usb headset. I cant get it to work... Does anyone out thier use this package or might know what is wrong. I am using a 6416 set. I can login to the phone but when i go off hook the phone just stays off hook with no dial tone and the light on the line apperance shuts off.

any help would be great thanks..

liquidvw · August 31st, 2005, 01:23 PM

On the LAN or via VPN?

What codec are you using G711? something else?

PBXDUDE · August 31st, 2005, 05:30 PM

i am VPN how do i find out what codec i am using. thanks

Karan083 · August 31st, 2005, 06:38 PM

Make sure the setting of the user is correct. Have you chosen headset as the setting?

PBXDUDE · September 1st, 2005, 10:00 AM

yes all my setting are for headset i have gone through and done the voice wizard and such.

liquidvw · September 1st, 2005, 12:22 PM

You fist need to make sure that port 1719 UDP and 1720 TCP are opened in your firewall to the address of every clan. Also, You need to make sure that you open the proper UDP ports to your medpro. To find out what you are using, cha IP-network-region X. On this screen you will see your UDP port range. These ports must all be opened to the IP address of all your medpros. Also on this screen you will see the codec set number. Then do a disp ip-codec X. You will now see what codec you are using. I use G.711 becuse it provides the best voice quality, but uses the most bandwidth. Aprox 80K per call. Now that you know what codec you are using we can configure you IP softphone. At the log in screen click settings. Then click advanced. On the bottom, check to use a specific range of ports. Enter the range of UDP ports that you are using on cha ip-network-region X. Now back to the login screen, the bandwidth setting must match the codec. LAN=g.711 and g.729=DSL/cable modem. I only use g.711 so I allways set this to lan, weither I am on the lan or connect via vpn.

liquidvw · September 1st, 2005, 12:23 PM

One more thing to add. Make sure that you are running the latest firmware on your clans and medpros. If not, that should be the first thing you do. Good luck!

PBXDUDE · September 2nd, 2005, 08:56 AM

right on i will check all of those things thanks..

August 31st, 2005, 01:14 PM	#1 (permalink)
PBXDUDE Join Date: Jul 2005 Posts: 18	Ip softphone Question I am trying to use Ip softphone with the Road warrior package but at the same time i am trying to use a plantronics wireless usb headset. I cant get it to work... Does anyone out thier use this package or might know what is wrong. I am using a 6416 set. I can login to the phone but when i go off hook the phone just stays off hook with no dial tone and the light on the line apperance shuts off. any help would be great thanks..

August 31st, 2005, 01:23 PM	#2 (permalink)
liquidvw PBXtech PLATINUM 300+ posts Join Date: Nov 2004 Posts: 354	Re: Ip softphone Question On the LAN or via VPN? What codec are you using G711? something else?

August 31st, 2005, 05:30 PM	#3 (permalink)
PBXDUDE Join Date: Jul 2005 Posts: 18	Re: Ip softphone Question i am VPN how do i find out what codec i am using. thanks

August 31st, 2005, 06:38 PM	#4 (permalink)
Karan083 PBXtech SILVER 25+ posts Join Date: Aug 2005 Posts: 64	Ip softphone Question Make sure the setting of the user is correct. Have you chosen headset as the setting? __________________ Karan083 Telecoms Tech

September 1st, 2005, 10:00 AM	#5 (permalink)
PBXDUDE Join Date: Jul 2005 Posts: 18	Re: Ip softphone Question yes all my setting are for headset i have gone through and done the voice wizard and such.

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September 1st, 2005, 12:22 PM	#6 (permalink)
liquidvw PBXtech PLATINUM 300+ posts Join Date: Nov 2004 Posts: 354	Re: Ip softphone Question You fist need to make sure that port 1719 UDP and 1720 TCP are opened in your firewall to the address of every clan. Also, You need to make sure that you open the proper UDP ports to your medpro. To find out what you are using, cha IP-network-region X. On this screen you will see your UDP port range. These ports must all be opened to the IP address of all your medpros. Also on this screen you will see the codec set number. Then do a disp ip-codec X. You will now see what codec you are using. I use G.711 becuse it provides the best voice quality, but uses the most bandwidth. Aprox 80K per call. Now that you know what codec you are using we can configure you IP softphone. At the log in screen click settings. Then click advanced. On the bottom, check to use a specific range of ports. Enter the range of UDP ports that you are using on cha ip-network-region X. Now back to the login screen, the bandwidth setting must match the codec. LAN=g.711 and g.729=DSL/cable modem. I only use g.711 so I allways set this to lan, weither I am on the lan or connect via vpn.

September 1st, 2005, 12:23 PM	#7 (permalink)
liquidvw PBXtech PLATINUM 300+ posts Join Date: Nov 2004 Posts: 354	Re: Ip softphone Question One more thing to add. Make sure that you are running the latest firmware on your clans and medpros. If not, that should be the first thing you do. Good luck!

September 2nd, 2005, 08:56 AM	#8 (permalink)
PBXDUDE Join Date: Jul 2005 Posts: 18	Re: Ip softphone Question right on i will check all of those things thanks..

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