jmdeegan

I thought this could be done, but I could be wrong...

running an s8700 with the PC console for our operator, no call accounting as of yet though (and that may be the answer eventually to the question)....

had a situation where someone called 911, but hung up. it only passed our main #, as designed, and the police were dispatched--but the operator, while she saw the emergency call alert, did not know what extension placed the call

is there something inherent to the basic functionality of the pbx that would permit that? i thought there was, but if so, that knowledge never got used, and has since vacated the premise.

ultimately, yes, call accounting is the goal, and probably the answer....but, i havent been OTJ long enough to have gotten that done

liquidvw

Yes call accounting is the answer and usually an easy sell to your manager. Spend 5K on call accounting and I am sure you will make it up by finding people who abuse the phone, trunks that lock up, people who call places and leave there phone off hook (I hate that one).

But another option would be to set up crisis alert. Assign a crisis alert button to your attd. Then in your ars ana table change 911 to call type "alrt". When some one call 911 the console will go postion busy and alarm. The operator will have to press the crisis alert button, then normal 3 times and the alarm will clear. But she will have the name and extension of the person who called 911.

I have this set up in everyone of my sights. I have an IP phone from every sight with a crisis alert button. This way I know as well as everyone else when there is a 911 call. You can also set up crisis alert to send a page. IHMO it works great!

PBXtech.info

 

jmdeegan

actually, the crisis alert is in place, i forgot what she had called it---however, by the time she noticed it, it was gone. so, if someone calls and realizes they goofed and hangs up, thus cancelling the call....would it also cancel the alert and mean that the trace could not be done?

i actually have the proposal for the call accounting system. i suggested the low cost version, but they want to keep things avaya through and through. its just time, really, but considering budget tightening is job 1, well, its already sorta sold. just waiting for the dollars to be there.

thanks

liquidvw

Not so. The when crisis alert is activated the person with the button on the phone must clear the alarm. It does not matter if the person hangs up. In the case of the attd console. They must press the crisis alert button then normal (to stop the alarm) and normal (to clear the display) and normal (to start taking calls)

I have this happen frequently. Some one calls 911 and hangs up. Crisis alert goes off and I walk to their desk and ask what happened.

Karan083

Why not try the hyperterminal. It is another way for call trace. you can set it to a printer and it will print per call.

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Karan083
Telecoms Tech