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August 18th, 2005, 04:03 PM
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#1 (permalink) |
 Join Date: Aug 2005
Posts: 1
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Manually login or logout Agents
Hi,
Does anyone know how to manually station or unstation agents from the console? I am working with a G3 V6 with ACD. I need to manually login an agent to a station that is just port on a faxserver. Thanks |
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August 24th, 2005, 02:11 PM
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#2 (permalink) |
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PBXtech SILVER 25+ posts
 
Join Date: Jul 2003
Posts: 63
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Re: Manually login or logout Agents
When you use agents for things such as IVR ports or Audix ports you normally change the default n to y in the field AAS? on the Agent Login ID form. This allows the switch to make the agent Auto Available.
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