grahekf

Does anyone have any experience with CII's eIVR product? I have a couple questions regarding the switch and whether it can use vdn info sent back through the converse step.

At step 6 in the sample vector we are currently collecting digits and if it is a “#” it disconnects It then . Can I change this to route to the VDN sent back to me by the IVR? I want to make sure that it can route through that VDN and queues to the skills associated with that vdn. That way I could use the same IVR vector for all customers. I need to be able to report on the VDN coming out of the IVR and the associated skills. Here is an example of what I am thinking:

06 collect 15 digits after announcement none
(eIVR passes back appropriate VDN( for example 2900) or #)

07 goto step 10 if digits = #
(goes to disconnect step if “#”)

08 route-to digits with cov n if unconditionally
(the switch routes to VDN 2900 which goes to vector 74 which queues to the skills associated with VDN 2900)

09 stop

SAMPLE VECTOR BELOW

Attendant Vectoring? n Lock? n
Basic? y EAS? y G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? n
Prompting? y LAI? n G3V4 Adv Route? y CINFO? y BSR? y Holidays? y

01 wait-time 0 secs hearing silence
02 goto step 12 if time-of-day is fri 17:00 to mon 08:00
03 goto step 12 if time-of-day is all 17:00 to all 08:00
04 goto step 22 if staffed-agents in skill 97 < 1
05 converse-on skill 97 pri m passing vdn and none
06 collect 15 digits after announcement none
07 goto step 10 if digits = #
08 route-to number 2296 with cov n if unconditionally
09 stop
10 disconnect after announcement none
11 stop
12 goto step 25 if staffed-agents in skill 97 < 1
13 converse-on skill 97 pri m passing vdn and none
14 collect 15 digits after announcement none
15 goto step 10 if digits = #
16 goto step 18 if unconditionally
17 stop
18 collect 1 digits after announcement 2445
19 goto step 27 if digits = 1
20 disconnect after announcement none
21 stop
22 announcement 2442
23 goto vector 60 if unconditionally
24 stop
25 disconnect after announcement 2443
26 stop
27 messaging skill 99 for extension 3417
28 stop
29
30
31
32