Forced Reason Codes

thargiss · July 28th, 2005, 04:10 PM

Avaya S8710

Is there a way to force reason codes only on a specific group of agents?

Thanks,
Ted

sparkee · July 31st, 2005, 03:06 AM

For those that you dont want to have reason codes for, you can set them in the change station form, every one else will be left to manually enter them themselves.

July 28th, 2005, 04:10 PM	#1 (permalink)
thargiss PBXtech SILVER 25+ posts Join Date: Jul 2003 Posts: 62	Forced Reason Codes Avaya S8710 Is there a way to force reason codes only on a specific group of agents? Thanks, Ted

July 31st, 2005, 03:06 AM	#2 (permalink)
sparkee PBXtech SILVER 25+ posts Join Date: Apr 2005 Posts: 50	Re: Forced Reason Codes For those that you dont want to have reason codes for, you can set them in the change station form, every one else will be left to manually enter them themselves.

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