tkilmer

Good morning all,

I'm running a Definity G3siV9. There are some employees in a small call center in my office who e-mailed me a rather asinine request. All employees have 8410D voice terminals (see attached) with all ten buttons programmed as Call Appearance (call-appr). All incoming calls come in over an ISDN-PRI trunk. They have one main number (ie. (405) 555-7399) that rings at everyone's extension in the call center, and they also have their own DID number (ie. (405) 555-7301, (405) 555-7302, (405) 555-7303...etc.) that rings at their own extension. For their own personal reasons, they want the main number ((405) 555-7399) to ring on the left column of buttons of their voice terminasl (buttons a-e). And, they want their direct lines to ring on the right columns of buttons of their voice terminals (buttons f-j). Is this even possible? If so, could someone please help? Thank you.

Travis

Attached Images

8410d.bmp (25.2 KB, 10 views)

DHQ

Tried bridged appearances?

PBXtech.info

 

sdoherty

Not possible as call appearances. You can always remove a few call appearances and direct the DIDs to bridged appearances. I'm not sure how ten call appearances would ever be useful in this scenario as a single user is not likely to have 9-10 calls at a time.

tkilmer

Thank you DHQ. Bridged appearances did the trick. Everything works fine now.

Yes sdoherty, these guys simultaneously have 9-10 calls a lot of the time. I didn't believe either at first, but they work in a very fast pace environment.

Thank you both for your help,

Travis