TN2501 Announcement Boards

etac · July 3rd, 2003, 03:29 PM

I know this issue has been brought up before, but I can't remember if there ever was an outcome. We have been experiencing random problems with the TN2501 Announcement boards loosing their recordings. These locations are not connected to a network, and all recordings are done through the handset, therefore there is no option of backing up the files. We have had this random problem since the boards have come out and at multiple sites, and multiple releases. This particular board in question is HW02 FW006 (the latest). Any help, thanks.

nexSIP · July 3rd, 2003, 03:56 PM

We have had problems with the older VAL software.
Upgraded to the latest v1.3.5 and have had no problems.

mtfs · July 3rd, 2003, 05:29 PM

Have you checked with Avaya on this yet?

Bob · July 7th, 2003, 01:12 PM

Do you have the Val software to backup all your messages. If you do than you can restore them if someting crashes.

etac · July 7th, 2003, 01:27 PM

Problem is the customer has no network, small mom and pop operation. The TN2501 should be stable enough to hold the messages in the first place.

Bob · July 7th, 2003, 01:44 PM

Our is not hooked to teh network. We have 2 Val boards, 2 EPN's. We back each up one at a time. Of course you have to have a C-Lan card, to do this. But you can set up your own little network with a hub and made up IP's, and a C-Lan card.

mtfs · July 7th, 2003, 09:38 PM

If you are an Avaya Bussiness Partner check Technical Bulletin No 102. If not, load firmware V7 (you can find at http//support.avaya.com). This will solve the bugs that make the TN2501AP to lose the announcements. ---
Found this solution on another site. Hope it helps

etac · July 8th, 2003, 10:39 AM

Maybe I'm blind but I cannot find technical bulletin 102 nor FW7 for that matter. I can go to software downloads and get access to FW6 which I have now. If you could point out the steps to find both the technical bulletin and FW7 it would be greatly appreciated.

July 3rd, 2003, 03:29 PM	#1 (permalink)
etac Join Date: Jun 2003 Posts: 7	TN2501 Announcement Boards I know this issue has been brought up before, but I can't remember if there ever was an outcome. We have been experiencing random problems with the TN2501 Announcement boards loosing their recordings. These locations are not connected to a network, and all recordings are done through the handset, therefore there is no option of backing up the files. We have had this random problem since the boards have come out and at multiple sites, and multiple releases. This particular board in question is HW02 FW006 (the latest). Any help, thanks.

July 3rd, 2003, 03:56 PM	#2 (permalink)
nexSIP Moderator Join Date: Jun 2003 Posts: 527 Blog Entries: 3	We have had problems with the older VAL software. Upgraded to the latest v1.3.5 and have had no problems. __________________ http://www.nexsip.com Communicate Openly and Freely

July 7th, 2003, 01:27 PM	#5 (permalink)
etac Join Date: Jun 2003 Posts: 7	Problem is the customer has no network, small mom and pop operation. The TN2501 should be stable enough to hold the messages in the first place. __________________ Martin Bunting TELUS AVAYA Certifed Specialist

July 8th, 2003, 10:39 AM	#8 (permalink)
etac Join Date: Jun 2003 Posts: 7	Maybe I'm blind but I cannot find technical bulletin 102 nor FW7 for that matter. I can go to software downloads and get access to FW6 which I have now. If you could point out the steps to find both the technical bulletin and FW7 it would be greatly appreciated. __________________ Martin Bunting TELUS AVAYA Certifed Specialist

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July 3rd, 2003, 05:29 PM	#3 (permalink)
mtfs PBXtech GOLD 100+ posts Join Date: Jun 2003 Posts: 132	Have you checked with Avaya on this yet?

July 7th, 2003, 01:12 PM	#4 (permalink)
Bob Join Date: Jul 2003 Posts: 2	Do you have the Val software to backup all your messages. If you do than you can restore them if someting crashes.

July 7th, 2003, 01:44 PM	#6 (permalink)
Bob Join Date: Jul 2003 Posts: 2	Our is not hooked to teh network. We have 2 Val boards, 2 EPN's. We back each up one at a time. Of course you have to have a C-Lan card, to do this. But you can set up your own little network with a hub and made up IP's, and a C-Lan card.

July 7th, 2003, 09:38 PM	#7 (permalink)
mtfs PBXtech GOLD 100+ posts Join Date: Jun 2003 Posts: 132	If you are an Avaya Bussiness Partner check Technical Bulletin No 102. If not, load firmware V7 (you can find at http//support.avaya.com). This will solve the bugs that make the TN2501AP to lose the announcements. --- Found this solution on another site. Hope it helps

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