Tearing down a call from an extension

aln · July 15th, 2005, 06:57 AM

Is there a way of tearing down (or anyhow spoiling) an established call from another extension? I'm developing a CTI application that works with a pre-paid system, and it should give users a warning when their credit is about to expire, then some time later terminate the call. I've been studying whisper, attendant intrusion, and priority call features, but none of them seem to provide the required functionality. End users have analog phones, and no idea about how to use any feature apart from dialing a number...

Any ideas?

ahays · July 15th, 2005, 08:44 AM

Quote:

Originally Posted by aln

Any ideas?

This sounds like standard CTI stuff ... but, then again, I'm not a CTI kind of guy. However, if you have the call on an analog line you can transfer the call to another number by <flash hook> dial <hangup>.

regs,

.al.

PBXBear · July 15th, 2005, 11:44 AM

You would need a Conversant / AVAYA IVR -- there's a feature in the PBX Converse Data Return and in vectoring Converse-On command.

Regards,

Chris

July 15th, 2005, 06:57 AM	#1 (permalink)
aln Join Date: Dec 2003 Posts: 17	Tearing down a call from an extension Is there a way of tearing down (or anyhow spoiling) an established call from another extension? I'm developing a CTI application that works with a pre-paid system, and it should give users a warning when their credit is about to expire, then some time later terminate the call. I've been studying whisper, attendant intrusion, and priority call features, but none of them seem to provide the required functionality. End users have analog phones, and no idea about how to use any feature apart from dialing a number... Any ideas?

July 15th, 2005, 11:44 AM	#3 (permalink)
PBXBear PBXtech GOLD 100+ posts Join Date: Jul 2004 Posts: 116	Re: Tearing down a call from an extension You would need a Conversant / AVAYA IVR -- there's a feature in the PBX Converse Data Return and in vectoring Converse-On command. Regards, Chris

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