e-console (soft Console)

tele234 · July 3rd, 2003, 08:22 AM

Have customer using Soft Console (DCP CallMaster IV), they have two directories, One is from the switch they other is their Speed Dial, The switch directory contain the extensions, the speed dial is used to send callers off-net. The problem when a caller wishes the attendant to transfer them to off-site they are getting a wave off. When the attendant is the only caller on and they click on the entry the call goes, when they are using the switch directory they can click on the entry and send the caller to that extension, any ideas?????

tele234 · July 24th, 2003, 01:59 PM

If anyone get to install a soft console.. good luck... Avaya is working on a patch to repair this error, but if your running 1.5.1 your operators will love it

phones329 · August 4th, 2003, 03:33 PM

We are having the same troubles, currently working with tier 4 on this issue, as of now, no resolution.

Patients is all you can do! Best of luck

tele234 · August 5th, 2003, 09:45 AM

Oh finally someone else with the issue. Working with tier 4 ran a debug file, showing the usage of the two directories..

phones329 · August 5th, 2003, 02:27 PM

I am going back to that customer tomorrow to gather more debug files for Avaya.

tele234 · August 7th, 2003, 10:20 AM

them debug files can be fun, just make sure you shut down the console then back on for the file to start capture

phones329 · August 8th, 2003, 07:11 AM

I did do that, and the scapidebug captured files, but the softconsole.txt did not, guess I will just have to try once again. I did shut down then reopen the softconsole.

July 3rd, 2003, 08:22 AM	#1 (permalink)
tele234 PBXtech SILVER 25+ posts Join Date: Jul 2003 Posts: 94	e-console (soft Console) Have customer using Soft Console (DCP CallMaster IV), they have two directories, One is from the switch they other is their Speed Dial, The switch directory contain the extensions, the speed dial is used to send callers off-net. The problem when a caller wishes the attendant to transfer them to off-site they are getting a wave off. When the attendant is the only caller on and they click on the entry the call goes, when they are using the switch directory they can click on the entry and send the caller to that extension, any ideas?????

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July 24th, 2003, 01:59 PM	#2 (permalink)
tele234 PBXtech SILVER 25+ posts Join Date: Jul 2003 Posts: 94	If anyone get to install a soft console.. good luck... Avaya is working on a patch to repair this error, but if your running 1.5.1 your operators will love it

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August 4th, 2003, 03:33 PM	#3 (permalink)
phones329 PBXtech SILVER 25+ posts Join Date: Jul 2003 Posts: 59	We are having the same troubles, currently working with tier 4 on this issue, as of now, no resolution. Patients is all you can do! Best of luck

August 5th, 2003, 09:45 AM	#4 (permalink)
tele234 PBXtech SILVER 25+ posts Join Date: Jul 2003 Posts: 94	Oh finally someone else with the issue. Working with tier 4 ran a debug file, showing the usage of the two directories..

August 5th, 2003, 02:27 PM	#5 (permalink)
phones329 PBXtech SILVER 25+ posts Join Date: Jul 2003 Posts: 59	I am going back to that customer tomorrow to gather more debug files for Avaya.

August 7th, 2003, 10:20 AM	#6 (permalink)
tele234 PBXtech SILVER 25+ posts Join Date: Jul 2003 Posts: 94	them debug files can be fun, just make sure you shut down the console then back on for the file to start capture

August 8th, 2003, 07:11 AM	#7 (permalink)
phones329 PBXtech SILVER 25+ posts Join Date: Jul 2003 Posts: 59	I did do that, and the scapidebug captured files, but the softconsole.txt did not, guess I will just have to try once again. I did shut down then reopen the softconsole.

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