hitokage

I hope someone here can help me with this problem - the PBX is an Avaya Definity ECS 9.5 (I think thats what it is) with a 6408D+ phone. I have a manager that the switch is set to ring his desk phone, if he is busy or does not answer it covers to an administrative assistant, and if she is not present sends it to his voicemail. What I'm being asked to set-up is a way for it to follow that path normally, unless he presses a button on the phone - at which point the calls go directly to his cellphone and skip the admin assistant and AUDIX. Send all calls/call forward don't let you forward to an outside number, and setting up a phantom phone that covers to a remote number won't work because it's double forwarding/coverage. I'm not sure what to use.

Steve G.

PBXBear

Well, I can think of two ways you can accomplish the task at hand. One, I believe is not supported on your release (that would Extension to Cellular 500 or EC500)... The other is a Telecommuter/PSA feature called: Change Coverage.

Under Feature Access Codes you'll see: Change Coverage Access Code: (if you have RTUs for it)...

You'll need to populate a FAC for it.

Next create a coverage path remote and coverage path for the guy's cell.

Change his station - and you'll see Coverage Path 1 & Coverage Path 2... Populate CP2 w/ the new Coverage Path you created.

Above the Coverage Paths you'll need to assign him a "Security Code" - make sure you write it down in a safe place.

In addition, on a soft or hard button give him an Autodial for the Change Coverage Feature Access Code w/ a pause and his extension.

He'll press the AD button, enter the station security code, then press 1 or 2 to toggle between coverage paths. The button will not designate what coverage path he's on - thus, he'll have to remember.

Additionally, if you have Telecommuter RTUs activated, you can do a Change Tele and assign a DID extension (or DNIS from a toll-free). Then he'll be able to call that number anytime he wants to change his coverage path from outside of the office.

If I remember correctly (BIG if here...) - he'll dial the Telecommuter Access Extension, enter his extension, enter his station passcode, enter the change coverage FAC, and then 1 or 2 to toggle.

If his assistant is going to need to change his coverage path, make sure she has console permissions (or dials the Telecommuter Extension internally).

It's been a few since I've set up PSA/Telecomuter - thus, play around with it...

Have fun.

-Chris

PBXtech.info

 

hitokage

Thanks for the help. When trying to assign a second coverage path I get an error saying "Extended Cvg/Fwd Admin feature not assigned". I took a look at the system-parameters customer-options screen and "Extended Cvg/Fwd Admin" is set to n, so I guess there isn't a way to do this with the system as it is.

I suppose the only way to get that turned on would be to contact Avaya about adding telecommuter access. With approximately 70 people on the system at this site and only one person wanting this I don't think it would be cost effective, and management above him probably won't approve it.

Steve G.

liquidvw

Well I have "Extended Cvg/Fwd Admin" set to yes, but I will say this anyway.

Why not give him a COS with 'restrict call foward off net' set to n. And allow him to foward his calls off net. You could program a button with the FAC for forward and then 9 1 201 555 1212. Or what ever...If he has console permissions then FAC for forward then his extension then 9 1 201 555 1212.

You could also set up remote access with a barrier code, that would allow him to get dial tone from the PBX and then forward his calls. Make sure you cannot make outgoing calls from the remote access port. You will open yourself up to toll fraud.

Here are instructions that I give to my users that want to do this.

Instructions for Call Forwarding off Network:

1: Dial the remote access number (XXX) XXX-XXXX. You will hear a high pitch beep.
2: Dial the Barrier code.
3: Listen for dial tone. Dial *2 to forward
4: Dial your four digit extension 9 1 area code phone number
5: Listen for conformation tone. 3 beeps

To remove forwarding:

1: Dial the remote access number (XXX) XXX-XXXX. You will hear a high pitch beep.
2: Dial the Barrier code.
3: Listen for dial tone. Dial #2 to remove forward
4: Dial your four digit extension
5: Listen for conformation tone. 3 beeps


Call Forwarding off Network from your extension

1: Pick up handset or press speaker. Listen for dial tone. Dial *2 to forward
2: Dial your 9 1 area code phone number
3: Listen for conformation tone. 3 beeps

To remove forwarding:

1: Pick up handset or press speaker. Listen for dial tone. Dial #2 to remove forward
2: Listen for conformation tone. 3 beeps

PBXBear

The other option would be re-create his extension as a VDN and assuming you have AVAYA Virtual Routing options turned on you could use eLAI to route calls... But if it's a small site and you don't have Telecommuter/PSA - chances are you don't have that... The call forwarding is a good idea as well.

Regards,

Chris

hitokage

I've ended up allowing call forwarding off the network. It's not one button because he has to press the call forward button, enter his cell phone number like he was calling it, and hang-up. I wish I could have the button automatically use his cell number, but he says it's good enough. Thanks again for the help.

Steve G.

PBXtech.info

 

PBXBear

Upgrade and get EC500 - it's exactly for the scenario you're speaking about. :-)