Softphone Woes

avayaconsultant · May 25th, 2005, 11:14 AM

Here is the deal... We have a user that is having some issues using IP Softphone. While at home, the user connects through a Cisco VPN client via a PIX 506. He gets in the network just fine and gets the PIX IP address. When he logs into IP Softphone in Telecommuter mode, it disconnects his office phone like it should, but he never actually seems to be logged into the IP Softphone. Has anyone encountered this or had similiar problems? The user has tried both IP Softphone 3 and 4 as our Definity will support both of those. If it helps, the user can ping our call server whiel connected with the VPN client.

Thanks
Chris

liquidvw · May 25th, 2005, 11:52 AM

This sounds like a firewall issue. I had simmilar problems during my first attepts. I would start by using softphone on your LAN. That should work 100% before you attempt to use it via VPN. If you are using telecommuter only, you need to make sure that you open ports 1719 UDP and 1720 TCP to the IP address of your clan card. This is probably where the problem is. Check your firewall.

nexSIP · May 27th, 2005, 12:40 PM

i have a customer who has this exact setup and same issue. however it was only 1 person out of 10 that had this issue, all others worked fine.

This 1 person did not work properly inhouse either. they formatted it and still nothing. They descided this paticualar DELL Latitude D800 laptop had hardware issues.

May 25th, 2005, 11:14 AM	#1 (permalink)
avayaconsultant PBXtech SILVER 25+ posts Join Date: Dec 2003 Posts: 40	Softphone Woes Here is the deal... We have a user that is having some issues using IP Softphone. While at home, the user connects through a Cisco VPN client via a PIX 506. He gets in the network just fine and gets the PIX IP address. When he logs into IP Softphone in Telecommuter mode, it disconnects his office phone like it should, but he never actually seems to be logged into the IP Softphone. Has anyone encountered this or had similiar problems? The user has tried both IP Softphone 3 and 4 as our Definity will support both of those. If it helps, the user can ping our call server whiel connected with the VPN client. Thanks Chris

May 25th, 2005, 11:52 AM	#2 (permalink)
liquidvw PBXtech PLATINUM 300+ posts Join Date: Nov 2004 Posts: 354	Re: Softphone Woes This sounds like a firewall issue. I had simmilar problems during my first attepts. I would start by using softphone on your LAN. That should work 100% before you attempt to use it via VPN. If you are using telecommuter only, you need to make sure that you open ports 1719 UDP and 1720 TCP to the IP address of your clan card. This is probably where the problem is. Check your firewall.

May 27th, 2005, 12:40 PM	#3 (permalink)
nexSIP Moderator Join Date: Jun 2003 Posts: 527 Blog Entries: 3	Re: Softphone Woes i have a customer who has this exact setup and same issue. however it was only 1 person out of 10 that had this issue, all others worked fine. This 1 person did not work properly inhouse either. they formatted it and still nothing. They descided this paticualar DELL Latitude D800 laptop had hardware issues. __________________ http://www.nexsip.com Communicate Openly and Freely

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