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May 10th, 2005, 02:51 AM
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#1 (permalink) |
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PBXtech SILVER 25+ posts
 Join Date: Oct 2004
Posts: 43
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Softphone Call History not logging with 4610
The Call History, both incoming and outgoing, is not stored when using IP Softphone in combination with a 4610SW IP Phone. During the call the entry can be seen in the Call History but will disappear when the call ends.
It does however work in combination with a 4602SW. Version used are (old situation): CM 2.1, 4610SW version 2.1 and IP Softphone 5.1 Problem persist with latest software releases in new situation: CM 2.1, 4610SW version 2.2, IP Softphone 5.2 And yes, ‘log incoming and outgoing calls’ under ‘Program Options... / Call History’ are set. Does anyone have any ideas??? As I said before the same configuration log calls when using a 4602 phone. |
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May 10th, 2005, 09:58 AM
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#2 (permalink) | |
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Moderator
 
Join Date: Jul 2003
Posts: 1,351
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Re: Softphone Call History not logging with 4610
Quote:
.al.
__________________
Al Hays, ACE, MCSE, CCNA Homepage: http://www.jeral.com/ Training: http://www.jeral.com/avaya-learning.html |
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May 11th, 2005, 03:22 AM
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#3 (permalink) |
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PBXtech SILVER 25+ posts
Join Date: Oct 2004
Posts: 43
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Re: Softphone Call History not logging with 4610
Can’t alias a 4610 to 4620 in CM2.1 because it is a support device.
Instead I created a new extension with a 4620 phone type and connected a 4610 to it, the IP Softphone didn’t log any calls. |
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July 15th, 2005, 07:36 AM
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#4 (permalink) |
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PBXtech SILVER 25+ posts
Join Date: Oct 2004
Posts: 43
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Re: Softphone Call History not logging with 4610
Problem exits also on a new CM2.2 system, incoming calls are not logged when using a 4610, visible during the call but disappears at the end of the call. However same extension, pc and SoftPhone work fine when using a 4602! What is wrong with the 4610 and SoftPhone?
Both are the latest (2005) releases. |
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